Client Engagement Manager - CEM

International Free Zone Authority | IFZA; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic Free Zone Community in Dubai is seeking a Client Engagement Manager to drive sales initiatives, build strong client relationships, and meet targets. Candidates should have 5-12 years of sales experience and strong communication skills. The role offers an international work environment and various benefits, including annual leave and medical insurance.

Benefits

24 working days annual leave

Annual flight home

Life insurance plan

Medical insurance plan

Qualifications

• 5-12 years of Sales - client relationship experience.
• Proven experience in sales and client engagement.
• Proven track record of meeting and exceeding targets.

Responsibilities

• Drive and monitor sales initiatives to meet targets.
• Cultivate relationships with clients to ensure satisfaction.
• Respond proactively to client queries and concerns.
• Spearhead business development strategies for sales.
• Collaborate with internal teams to keep stakeholders informed.

Skills

Sales - client relationship experience

Strong communication skills

Interpersonal skills

Experience tracking relevant KPIs

Full English proficiency

Additional languages (Portuguese, French, Spanish, Italian, German)

Job description

About Us

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country\'s strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Description

The role of Client Engagement Manager centers around the sale of IFZA licenses and products and the building of solid relationships with clients, built on transparency and trust. The candidate is required to liaise with the sales support, operations team, finance department and corporate trainers to ensure clients are fully informed of our products and services and the status of their applications. In addition, this role requires sourcing and generating new leads in order to meet sales targets.

Responsibilities

• Drive and monitor sales initiatives, ensuring sales targets are met or exceeded.
• Cultivate and maintain robust relationships with Clients, ensuring their satisfaction.
• Respond proactively to client queries, concerns, and expectations, especially in challenging situations.
• Spearhead business development strategies to unlock new sales opportunities and forge professional partnerships.
• Participate actively in CRM activities, sales meetings, and training sessions to enhance your sales prowess.
• Collaborate seamlessly with internal teams such as marketing, finance, and operations to keep stakeholders informed.

Requirements

• 5-12 years of Sales - client relationship experience
• Strong communication and interpersonal skills
• Proven experience in sales and client engagement
• Proven track record of meeting and exceeding targets
• Experience tracking relevant KPIs
• Full English proficiency is required
• Additional spoken languages (Portuguese, French, Spanish, Italian, German) is an advantage

Benefits

• International team (over 60 nationalities)
• 24 working days as annual leave
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)