Client Development Manager

Richemont; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Rejoignez un leader mondial du luxe comme Richemont à Dubaï, où vous jouerez un rôle essentiel dans la conception de stratégies CRM visant à fidéliser les clients et à maximiser les opportunités sur le marché. Vous aurez l'opportunité de travailler en étroite collaboration avec des parties prenantes clés tout en maintenant un environnement axé sur les résultats et l'innovation.

Qualifications

• Expérience significative dans la stratégie CRM et l'analyse des données.
• Capacité à maintenir un focus sur les résultats dans un environnement dynamique.
• Expérience dans la mise en œuvre de programmes basés sur les données au sein d'une structure.

Responsibilities

• Développer des stratégies d'engagement client ciblant la fidélisation et la rétention.
• Optimiser l'utilisation des outils CRM pour améliorer l’intelligence commerciale.
• Collaborer avec les équipes pour prioriser et développer les capacités.

Skills

CRM

Analyse des données

Gestion de la relation client

Job description

Are you a good match?

You have an extensive experience in CRM and data insight strategy, with a clear understanding of business objectives and client dynamics. You analyze context and opportunities to propose impactful solutions, act with a strong sense of ownership, and consistently deliver high-quality results. Your structured, results-driven mindset allows you to maintain focus and productivity in a fast-paced environment.

What are we expecting from you?

Reporting to the Senior Client Manager, you will be responsible for driving client engagement and loyalty through the design and execution of clienteling strategies and activations across the UAE. With a strong focus on retention, you will ensure data-driven programs are effectively implemented and shared with key stakeholders through actionable insights and reporting. To that extent, you will:

• Translate client insights into actionable strategies to drive recruitment, retention, and loyalty across the UAE market
• Ensure accurate database segmentation and optimize client selection for targeted activations
• Champion full adoption and optimization of CRM tools and dashboards to enhance business intelligence
• Collaborate cross-functionally and lead your team with clarity, prioritization, and continuous development

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The Recruitment Process

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.

Along the recruitment process you will meet the Senior Client Manager, Client Director, and HR Business Partner.