Client Delivery Director

Mintlayer; United Arab Emirates; On-site; AED 600,000 - 900,000; Full time

Benefits offered by this job

Health & Prevention

Fitness & Wellness Programs

Competitive Compensation

Relocation Support

Flexible Working

Global Team Meetups

Job summary

Mintlayer is seeking a Client Delivery Director in the United Arab Emirates to own the post-sale delivery lifecycle for MWS enterprise client deployments. You will manage client expectations and coordinate internal teams to ensure milestones are met, while building and maintaining the delivery playbook.

In this role, you will monitor client health after launch, escalate risks early, and build a high-performing client delivery team as MWS scales across complex fintech deployments.

Qualifications

• 7+ years client delivery, professional services, or implementation in enterprise fintech.
• Experience managing complex multi-stakeholder institutional deployments.
• PMP, Prince2, or equivalent project management methodology.
• Manages both client expectations and internal engineering timelines without losing either.

Responsibilities

• Own the post-sale delivery lifecycle for all MWS institutional client deployments.
• Manage client expectations through transparent communication on timelines, scope changes, and technical dependencies.
• Coordinate internal teams on client delivery milestones.
• Build and maintain the MWS client delivery playbook.
• Monitor client health post-launch: usage metrics, support ticket patterns, and relationship risk indicators.
• Escalate material delivery risks before they become client issues.
• Build and manage the client delivery team as MWS scales.

Skills

Client delivery

Multi-stakeholder deployments

Project management methodologies

Job description

About The Role

The gap between what gets sold and what gets delivered is where institutional relationships are won or lost. At Mintlayer, closing an MWS enterprise client is the beginning, not the end — the delivery quality, milestone transparency, and ongoing client health determine whether that client becomes a reference, an expansion, and an advocate.

All open positions

Client Delivery Director

About The Role

The gap between what gets sold and what gets delivered is where institutional relationships are won or lost. At Mintlayer, closing an MWS enterprise client is the beginning, not the end — the delivery quality, milestone transparency, and ongoing client health determine whether that client becomes a reference, an expansion, and an advocate.

What You Will Own

• Own the post-sale delivery lifecycle for all MWS institutional client deployments
• Manage client expectations through transparent communication on timelines, scope changes, and technical dependencies
• Coordinate internal teams on client delivery milestones
• Build and maintain the MWS client delivery playbook
• Monitor client health post-launch: usage metrics, support ticket patterns, and relationship risk indicators
• Escalate material delivery risks before they become client issues
• Build and manage the client delivery team as MWS scales

What You Bring

• 7+ years client delivery, professional services, or implementation in enterprise fintech
• Experience managing complex multi-stakeholder institutional deployments
• PMP, Prince2, or equivalent project management methodology
• Manages both client expectations and internal engineering timelines without losing either

Benefits

• Health & Prevention: Comprehensive, high-tier medical insurance with a focus on preventative medicine, annual executive health screenings, and diagnostic check-ups.
• Fitness & Wellness Programs: Monthly fitness allowances for premier gyms and studios, plus internal wellness initiatives including yoga, ergonomics workshops, and stress management.
• Competitive Compensation: Salary paid in your choice of fiat, Bitcoin, or stablecoins. ML token allocation and vesting for senior roles.
• Relocation Support: Full assistance with UAE residency visas and relocation to Abu Dhabi for on-site roles. We handle the paperwork.
• Flexible Working: Structured flexibility across on-site, hybrid, and fully remote roles. Core overlap hours respected across time zones.
• Global Team Meetups: Periodic gatherings with the full team around the world. The remote team is never remote from the culture.

IMPORTANT NOTICE

Mintlayer will never charge any fees at any stage of the hiring process. No member of our team will ever request payment for job applications or opportunities.