Client Advisor - Dubai Mall

Hermès; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury brand is seeking sales associates to deliver exceptional customer service in Dubai. Successful candidates will have a proven track record in luxury retail, foster client relationships, and uphold high merchandising standards. This role offers an engaging environment where professionalism and passion for luxury are key.

Qualifications

• Proven track record in a sales position in luxury retail.
• Empathy & sincerity when serving customers.
• Professionalism in services provided to the customer.

Responsibilities

• Welcome clients warmly and create a bond through conversation.
• Engage and inform clients about product features and benefits.
• Oversee merchandise and maintain store visual standards.

Skills

Empathy

Sincerity

Professionalism

Positive attitude

Product knowledge

Flexibility

Punctuality

Job description

Main Responsibilities

Sales and Service:

• To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
• To engage with the client with sincerity.
• To make the client feel comfortable by creating a bond through conversation.
• To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.
  
  

Customer Relationship Management:

• Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.
• Invite the customer to share his/her details to continue to establish & maintain client relationship and to inform about new products & services.
  
  

Administrative and Visual Merchandising:

To oversee, under the Store Manager/ Floor Manager's supervision, that:

• The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
• The departments are always well stocked.
• The products are well stored or folded in order to prevent any damage.
  
  

Operations:

• To partake in management tasks associated with sales.
• Adhere to the administrative procedures concerning exchanges, returns and repairs.
• Be accountable and responsible for ad hoc mission entrusted by the store management.
• To share clients feedback on products.
• To propose ideas for improving the daily running of the store and the service deliver.
  
  

Requirements

• Proven track record in a sales position in luxury retail.
• Empathy & sincerity when serving customers.
• Professionalism in services provided to the customer.
• Individual contribution to the turnover in the sector.
• Positive attitude within the sales team.
• Familiarity with the products.
• Punctuality, flexibility, reactivity.
  
  

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"