Client Advisor and Sales Support

LVMH; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

Bulgari in Dubai seeks a Client Advisor and Sales Support to deliver a luxurious shopping experience, maximize sales opportunities, and support store operations. You will build relationships with clients, demonstrate product knowledge, and contribute to KPIs while maintaining brand standards.

The role requires at least 5 years in jewelry or luxury sales, strong customer service and negotiation skills, and fluent English.

Qualifications

• Minimum 5 years sales experience in jewelry or luxury brands.
• Strong product knowledge and clienteling skills.
• Excellent English written and verbal communication.

Responsibilities

• Welcome all clients entering the store, providing extraordinary service.
• Listen to needs, offer customized advice and brand discovery.
• Develop relationships with existing clients and engage new customers.
• Manage the sales process from welcome to packaging, applying selling techniques.
• Contribute to store and service KPIs.
• Register client data in the dedicated system for future CRM actions and development.
• Perform CRM one-to-one activities and adhere to sales procedures and guidelines.
• Ensure front area is clean and products are displayed per VM guidelines.
• Handle After Sales service front office activities (repairs, interviews, data entry in SAP).
• Complete online training modules and participate in training sessions to expand knowledge.

Skills

Sales experience

Luxury retail

English proficiency

Job description

BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER.

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for: CLIENT ADVISOR AND SALES SUPPORT to join our Dubai Mal Team!

Your Mission

To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets.

Job responsibilities

Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.

Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.

Establish and develop relationship with existing clients and engage new customers to the brand.

Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.

Contribute to the store and service KPIs achievement.

Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.

Perform all CRM one to one activities.

Apply all sales related procedures and guidelines.

Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.

Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.

Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics.

Profile

The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 5 years sales experience within jewelry or a similar role within luxury/fashion brand. Marketing and Customer Relationship Management techniques experience is also required. Proficiency in English written and verbal is essential

To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Strong Business awareness and the ability to network for prospective clients outside of the store in order to enhance and build your client base is essential. Knowledge of Bulgari products, Selling skills Store procedures is an advantage.

Bvlgariwas founded in the heart of Rome in 1884.Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiquesand hotels.
Demonstrated through its numerous philanthropic partnerships,Bvlgarideeply believes in innovating the present for a sustainable future through its commitmentto Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.

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At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.