Client Advisor

Christian Louboutin; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury retail brand in Dubai is seeking a Client Advisor to provide exceptional customer experiences, drive sales, and maintain loyalty among clients. The ideal candidate will have proven experience in luxury retail, strong client-telling skills, and the ability to work effectively in a team. This role requires delivering outstanding service while achieving individual and store sales targets.

Qualifications

• Proven experience in a luxury retail or service environment.
• Ability to follow all steps of the Christian Louboutin Sales Ceremony.
• Experience in managing client communication respectfully.

Responsibilities

• Deliver exceptional customer service that exceeds expectations.
• Achieve key performance indicators for sales results.
• Build and maintain quality relationships with clients.

Skills

Luxury retail experience

Proficient in Microsoft Outlook

Proficient in Microsoft Excel

Strong client-telling skills

Cash handling experience

Proficient in English

Job description

Overview and purpose of role:

As a Client Advisor at Christian Louboutin, you have a fundamental role in translating our brand DNA and our Story to the client to maintain our fabulous brand image whilst transforming the client expectation and needs into sales success and loyalty. You are the voice of Christian and a true ambassador for the Christian Louboutin brand, our products, values and our culture.

Under the leadership of the management team, in the capacity of Client Advisor, you will provide an outstanding, sparkling client experience which is highly personalized, efficient and discrete. You are an integral member of a high performing sales team who are sales focused and driven. You will be dedicated to creating desire for the brand, delivering exceptional customer service, sharing your knowledge about the variety of our luxurious collections, whilst maintaining the store in the best conditions and ensuring ongoing loyalty from our clients.

Key Responsibilities of the role:

Service Delivery

• Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.
• Providing exceptional standards of customer experience, surpassing customer expectations at every opportunity by following all steps of the Christian Louboutin Sales Ceremony.
• Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behavior.
• Responding to all client queries and issues in a professional, effective and timely manner. This of course includes managing return items or damages for example.

Results Driven

• Demonstrating competent awareness of our overall business performance and the surrounding market/industry.
• Actively striving to achieve key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
• Awareness of the business strategy, engaged in prioritizing the appropriate products or alternatives for successful sales results.

Product Knowledge

• Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.
• Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilized, and how to care for the product.

Relationship Building & Customer Relationship Management

• Building and maintaining quality relationships with clients, resulting in strong sales performance.
• Ensuring loyalty to the brand by development of these relationships through personal interaction and active client-telling.
• Driving CRM in your location and maintenance of your client file/book.
• Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events such as private sale, in store events or new product/collection launches.

Teamwork

• A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.
• Partner effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.
• Assisting the management team alongside fellow colleagues to support with the daily operations or back-office activities of the location.

Skills and Requirements:

In order to deliver the main responsibilities of the role, you will need the following skills:

• Proven experience in a luxury retail or service environment.
• Proficient in Microsoft Outlook and Excel.
• Proficient in English
• Ability to follow all steps of the Christian Louboutin Sales Ceremony and able to adapt to the pace of the environment managing up to 3 customers at one time for example.
• Strong client-telling skills in order to ensure client contact is maintained engaging them in a long term professional and loyal relationship
• Management of client communication in a luxury way, respecting our guidelines on social networks such as WhatsApp, Instagram for example.
• Be a consistent ‘Top Seller’ and able to analyze own KPI and sales results and react accordingly to achieve personal and store results to demonstrate strong business acumen.
• Experience in cash handling procedures.
• Where or when there is no specific stock assistant able to receive products delivery, enter the products in the system, store and sort the products, tidy the stock room maintain high level of service for other members of the team and corporate functions