Client Account Manager

Hill International, Inc.; Abu Dhabi; Presencial; AED 420.000 - 620.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equal Opportunity Employer

Descripción de la vacante

Hill International, Inc. is seeking a senior Program/Account Director to act as the primary interface between the client and delivery teams for major programs in the Middle East.

The role focuses on growing client partnerships, driving revenue growth, and delivering exceptional client experiences across large residential, mixed-use, and master-planned projects. You will lead account development, oversee project governance, manage stakeholder relationships, and partner with project directors to

Formación

• Bachelor’s degree in engineering, Construction Management, Architecture, or related discipline.
• 12+ years of experience in the Middle East market with proven success managing major client accounts.
• Experience leading large residential, mixed-use and master-planned communities with stakeholder management and governance.

Responsabilidades

• Serve as the primary executive point of contact for assigned strategic clients and key client stakeholders.
• Develop account plans to support revenue growth, client retention and long-term partnerships.
• Provide strategic oversight of large-scale residential programs and ensure delivery meets scope, budget, quality and performance.
• Identify and pursue new opportunities within existing and prospective clients and lead pursuit teams.
• Monitor competitor activity and market trends to identify opportunities.

Conocimientos

Stakeholder management

Negotiation

Presentation

Relationship building

Communication

Educación

Bachelor's degree in engineering, Construction Management, Architecture, or related discipline

Descripción del empleo

Job Description

This role serves as the primary interface between the client and delivery team, ensuring successful execution of major programs while identifying opportunities for growth, expansion and new business. This role is responsible for managing strategic client accounts, driving revenue growth, and delivering an exceptional client experience. As a trusted advisor, you will play a key role in shaping Hill International's growth strategy, expanding client partnerships, and building lasting relationships with key stakeholders across the organization and the industry.

Responsibilities

Client Relationship Management

• Serve as the primary executive point of contact for assigned strategic clients and key client stakeholders
• Develop and maintain long term relationships with client executives, project sponsors and key stakeholders
• Develop account plans that support revenue growth, client retention and long-term partnership objectives
• Understand client business priorities, objectives and align service offerings to meet needs
• Monitor client satisfaction and proactively address concerns to strengthen partnerships

Program Leadership

• Provide strategic oversight of large-scale residential programs
• Partner with project directors and delivery teams to ensure projects meet client expectations related to scope, budget, quality and performance
• Monitor project health, identify risks and facilitate resolution of delivery challenges
• Work closely with operation leaders and project teams to ensure successful delivery of projects in accordance with client expectations
• Support project teams in resolving critical client and project issues
• Act as an executive sponsor for key projects and programs

Business Development

• Identify and pursue new opportunities within existing and prospective clients
• Develop growth strategies for assigned clients and sectors
• Develop pipeline opportunities and drive revenue growth across the region
• Lead client engagement efforts, presentations and strategic meetings
• Lead pursuit teams in the development of proposals, pursuit activities, presentations and commercial negotiations
• Monitor competitor activity, market trends and upcoming opportunities.

Qualifications

• Bachelor’s degree in engineering, Construction Management, Architecture, or related discipline
• 12+ years of experience in the Middle East market with demonstrated success managing major client accounts and delivering complex projects or programs
• Proven experience leading and overseeing large-scale residential, mixed-use, and master-planned community development programs, including stakeholder management, program governance, delivery oversight, and successful execution across multiple project phases from planning and design through construction and handover
• Experience with leading large residential programs in the local market
• Strong understanding of project delivery methodologies, contracts, procurement and commercial management
• Strong negotiation, presentation and stakeholder management skills
• Excellent communication and relationship building

About Us

Hill International, with more than 4,400+ professionals in over 100 offices worldwide, provides program management, project management, construction management, project management oversight, advisory, facilities management, and other consulting services to clients in a variety of market sectors. Engineering News-Record magazine recently ranked Hill as one of the largest program management firms in the world. For more information on Hill, please visit our website at www.hillintl.com .

Hill is exclusively a program, project, and construction management provider, meaning we have one focus as a company: protecting client interests. Free of any potential conflicts, our entire business is geared towards helping clients achieve their desired outcomes. We are dedicated to exceeding expectations throughout the entire construction project lifecycle and adapt to the needs of each assignment to develop tailored approaches and solutions to meet those needs.

Hill is a GISI Consulting Group company, part of the Global Infrastructure Solutions, Inc. (GISI) family of companies. Learn more about GISI Consulting Group at www.gisiconsulting.com .

Hill International is an Equal Opportunity Employer/Veteran/Disabled

Note: This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.