Cleaning Services Operations Manager

Careers International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company is seeking an experienced Operations Manager to oversee the daily and strategic operations of a cleaning services business in Dubai. This role involves managing a field team, ensuring service quality, and maintaining strong client relationships. The ideal candidate should have significant experience in cleaning or facilities management and possess strong leadership and communication skills.

Qualifications

• 5-7 years of experience in cleaning/facilities management, preferably in UAE/GCC.
• Fluency in English; Hindi/Nepali is a plus.

Responsibilities

• Lead and manage field teams across multiple locations.
• Implement cleaning schedules and service contracts.
• Handle client acquisition, retention, and complaints.
• Ensure health and safety standards are met.

Skills

Leadership

Organizational skills

Team coordination

Client communication

Report writing

Tools

Cleaning tools and materials knowledge

Service protocols knowledge

Job description

We are seeking an experienced Operations Manager to oversee the daily and strategic operations of a cleaning services business. This role involves supervising a large field team ensuring contract delivery maintaining service quality and managing client relationships.

Key Responsibilities:

• Lead and manage supervisors drivers and cleaners across multiple locations
  

• Implement and monitor cleaning schedules and service contracts
  

• Handle client acquisition retention and complaint resolution
  

• Coordinate manpower planning recruitment and training
  

• Ensure health and safety standards are met on all job sites
  

• Manage inventory procurement and logistics of cleaning supplies
  

• Monitor operational costs and suggest efficiency improvements
  

• Generate performance and compliance reports for management
  

Requirements:

• 5 7 years of experience in cleaning/facilities management (UAE/GCC preferred)
  

• Strong leadership organizational and team coordination skills
  

• Good knowledge of cleaning tools materials and service protocols
  

• Fluent in English (Hindi/Nepali is a plus); strong reporting skills
  

• Valid UAE driving license preferred but not mandatory
  

• Strong client-facing and communication abilities