Claims Operations Manager

NEXTCARE Claims Management LLC; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

A health insurance provider in Dubai seeks a Claims Operations Manager to lead a large claims team. The role demands strong leadership and change management skills, along with extensive experience in healthcare management. The successful candidate will ensure operational efficiency and promote a high-performance culture within the team. Fluency in English and the ability to work under pressure are required for this position.

Qualifications

• 5+ years experience managing large teams.
• Excellent communication skills in English.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Provide operational leadership for claims team.
• Drive high performance to exceed SLAs.
• Lead team through change and innovation.

Skills

Leadership

Analytical skills

Collaboration

Motivation skills

Change management

Customer focus

Education

10 years experience in healthcare management

Third level qualification

Job description

Overview

Claims Operations Manager – Allianz. Allianz is the home for those who dare – a supportive place to grow and strengthen our global leadership position. Allianz Care offers health, life and disability insurance as well as a wide range of health and protection services to employers and insurance partners worldwide. The Regional Claims Manager will report to the Global Head of Claims. The Claims Operations Manager is a key role, managing and leading a large multi-cultural team. This role is based in Dubai, working closely with regional offices in Europe, Asia and the Middle East; and responsible for Gulf area (UAE, KSA, Oman, Bahrain, Qatar, Kuwait).

The successful candidate will have strong people, operations and change management skills. International health insurance experience is desirable but not required. Prior experience might include leading large teams in a TPA organisation, shared services or global Claims management centres.

What you do :

• Provide operational leadership and direction to ensure the effective running and management of a large claims team
• Drive high performance by leading and motivating the team to continuously meet and exceed SLAs and targets
• Strong monitor over workload forecast (with Work Force Management alignment) and Productivity targets monitoring
• Lead the team through change and innovation, effectively managing change and driving continuous transformation and improvement
• Make sure Quality is monitored and initiatives are taken to improve “Right First Time”
• Responsible for Providers’ Reconciliations, making sure financial clearance letters are signed and accounts are cleared for previous years
• Promote a high performance culture - coaching managers and team leaders, and engaging teams to reach their full potential
• Ensure that end to end processes are efficient, effective and exceed customer expectations
• Ensure any required change is supported until implementation, with minimal operational distribution

What you bring :

• 5+ years experience managing large teams
• Driven and motivated with an ability to motivate others to exceed targets
• Proven ability to effect and manage business change
• Ability to work well under pressure and on own initiative
• Highly motivated and proactive
• Excellent analytical skills
• Collaborative, with lots of energy and enthusiasm for the role
• Excellent leadership skills and ability to delegate effectively
• Experience working in a fast paced entrepreneurial environment

Required Education / Additional Requirements

• 10 years experience in healthcare management or Third level qualification
• Valid work permit with the ability to work full time year round
• Fluency in English
• Strong communication skills (verbal & written)
• Ability to work effectively within a team environment
• Honesty and Integrity
• Ability to work under pressure
• Results driven and solution oriented
• High attention to detail and accuracy
• High problem solving capabilities
• Ability to prioritise workload and manage time effectively
• Ability to influence others
• Customer Focused