Claims Manager

Munich Re Group; Dubai; On-site; AED 600,000 - 1,000,000; Full time

Job summary

Munich Re Dubai Claims Team is seeking a highly skilled Claims Manager to lead complex non-life reinsurance claims, collaborate with underwriting and client management, and drive portfolio improvements across the Middle East.

The role focuses on technical assessment, reserving, and strategic claims initiatives, reporting to the Head of Non-Life Claims, with a strong emphasis on client service and knowledge sharing.

Qualifications

• University degree or relevant formal qualification (Legal, Insurance or related discipline preferred).
• Professional insurance qualification (e.g. ACII, AIISA, ACILA) or progress towards qualification advantageous.

Responsibilities

• Manage and perform legal and technical assessment of major and complex claims, including indemnity, liability, quantum and coverage considerations.
• Evaluate and monitor reserves, including ongoing review of large losses and loss complexes.
• Negotiate claims outcomes, including coverage, liability and allocation issues, and initiate subrogation where appropriate.
• Identify claims requiring specialised expertise (e.g. loss inspections, risk prevention) and coordinate appropriate actions.
• Service, advise and monitor cedents on claims matters, including conducting claims reviews and due diligence exercises.
• Build and maintain strong relationships with clients, brokers and internal stakeholders to support excellent service delivery.
• Provide claims insights and feedback to underwriting and client management, including lessons learned and wording considerations.
• Analyse claims data to identify trends, risks and opportunities for portfolio improvement.
• Support the development and application of digital tools and analytics in claims portfolio management.
• Contribute to knowledge-sharing initiatives, working groups, training and market engagement activities.
• Ensure compliance with internal claims guidelines, regulatory requirements and governance standards.

Skills

Negotiation

Communication

Stakeholder management

Analytical thinking

Education

University degree in relevant field

ACII/AIISA/ACILA qualification or progress towards

Job description

The Munich Re Dubai Claims Team forms part of the Global Claims function and is responsible for the active management of property and casualty non-life reinsurance claims underwritten by Munich Re Dubai across the Middle East. The team plays a critical role in delivering technical excellence, exceptional client service, and value creation throughout the region.

The Claims Manager is a technical specialist responsible for managing complex claims, supporting portfolio performance, and contributing to strategic claims initiatives. You will join a dynamic team of claims professionals and collaborate closely with underwriting, client management, and other Munich Re stakeholders. The role reports functionally to the Head of Non-Life Claims.

You will play a key role in ensuring high-quality claims handling, generating insights from claims data, strengthening client relationships, and contributing to continuous improvement and innovation in claims processes, while actively supporting the achievement of the Global Claims Ambition.

Your role:

• Manage and perform legal and technical assessment of major and complex claims, including indemnity, liability, quantum and coverage considerations
• Evaluate and monitor reserves, including ongoing review of large losses and loss complexes
• Negotiate claims outcomes, including coverage, liability and allocation issues, and initiate subrogation where appropriate
• Identify claims requiring specialised expertise (e.g. loss inspections, risk prevention) and coordinate appropriate actions
• Service, advise and monitor cedents on claims matters, including conducting claims reviews and due diligence exercises
• Build and maintain strong relationships with clients, brokers and internal stakeholders to support excellent service delivery
• Provide claims insights and feedback to underwriting and client management, including lessons learned and wording considerations
• Analyse claims data to identify trends, risks and opportunities for portfolio improvement
• Support the development and application of digital tools and analytics in claims portfolio management
• Contribute to knowledge-sharing initiatives, working groups, training and market engagement activities
• Ensure compliance with internal claims guidelines, regulatory requirements and governance standards

Your Profile:

• University degree or relevant formal qualification (Legal, Insurance or related discipline preferred)
• Professional insurance qualification (e.g. ACII, AIISA, ACILA) or progress towards qualification advantageous
• Minimum 5 years' experience in reinsurance claims, or significant experience (8-10 years) in claims handling, loss adjusting or underwriting
• Strong technical expertise in non-life claims, including complex and large loss management
• Sound understanding of claims reserving practices and ability to assess reserve adequacy
• Strong negotiation, communication and stakeholder management skills
• Analytical, solution-oriented mindset with the ability to manage complex issues under pressure
• Self-motivated, proactive and collaborative working style