Civil Supervisor

Khidmah; Abu Dhabi; On-site; AED 268,000 - 424,000; Full time

Job summary

Khidmah in Abu Dhabi seeks a Facilities Manager to steer the strategic direction of facilities and engineering services, coordinating outsourced providers to ensure a safe and robust environment for superior performance.

You will develop and implement best practice operating plans, manage budgets, inspect facilities, supervise service contracts, and ensure effective PPM, reporting, and continuous improvement across the estate.

Qualifications

• Proven track record in customer-services oriented FM and engineering management.
• Experience leading and managing business service teams, including performance management and staff development.
• Strong knowledge of HSE and environmental responsibilities; willingness to study for additional qualifications.

Responsibilities

• Develop, gain consensus and implement best practice building operation plans for assigned assets.
• Work with Property Manager to prepare budget documentation and administer works for budget compliance.
• Inspect facilities/equipment to determine service and equipment requirements.
• Arrange alterations, maintenance or reconditioning of facilities as specified in procedures or service agreements.
• Bid and prepare non-engineering service contracts with procurement to assure quality and cost-effectiveness.
• Assemble and analyze bids; prepare standard contract forms for execution by management.
• Approve purchases of supplies and equipment for use within the facility.
• Prepare inventory of premises contents and property condition for review by Property Manager.
• Ensure services are reviewed and refined to enhance facility services.
• Manage resources, manpower and finances; ensure a robust PPM regime.
• Analyze call center data and plan improvements.

Skills

MS Office

Team leadership

HSE

Customer focus

Client requirements translation

English communication

Education

Mechanical Engineering or FM qualification

Job description

To effectively manage the strategic direction of the facilities and engineering services along with a number of outsourced service providers. The prime objective is to ensure that adequate management systems are in place to continually ensure a safe and robust environment for achieving superior performance throughout the property.

Roles, Responsibilities, Duties

• Develop, gain consensus and implement the best practice/ building operation plan for assigned assets.
• Work with the Property Manager to prepare the final budget documentation/plans and administer works to ensure budget compliance
• Inspect facilities/equipment to determine the extent of service and equipment required.
• Arrange for alterations, maintenance or reconditioning of facilities, as specified in the operating procedures or management services agreement.
• In conjunction with the procurement team, competitively bid and prepare all non- engineering service contracts to assure high quality and cost-effective services
• Assemble and analyze contract bids, submit recommendations, and prepare the standard form contract agreement for the Property Manager, for execution by the Management team.
• Approve purchases of supplies and equipment for use within the facility.
• Prepare a periodic inventory of Premises contents and property condition and forward the listing to the Property Manager for review.
• Be proactively involved in ensuring that services are reviewed, and refinements made to enhance these services across the facility.
• Effectively manage all resources, manpower & finances
• Ensure & effective PPM regime is in place and adhered to
• Regularly analyze call center data and plan improvements

Measurable Objectives:

• Participate as an active member of the Vendor account team representing facilities/engineering.
• Provide the Property Manager with reports on developments in the engineering market (both for service delivery and on new products and services).
• Communicate operating philosophies, technical information, objectives, and expectations to the facility team.
• Develop and maintain standard operating procedures, emergency response procedures, preventive maintenance programmers and all technical documentation
• Develop a complete personal knowledge of the design intent, operational alternatives and contingency plans related to all building systems
• Develop and deliver the monthly reports/Billing sheet/ P& L report/ PMS report & document library
• Support the engineering service provider to deliver services that meet or exceed Clients' changing business expectations.
• Develop staff program, identify skills gaps & develop in house learning opportunities
• First Management Call responsibilities for the office, response dependent upon severity.

Health and Safety:

• A high level of commitment to providing a safe working environment for all staff.
• Ensuring that all defined services are completed in accordance with all operating procedures and within the Health & Safety (H&S) guidelines.

Others:

• This position profile covers the key responsibilities and expectations from the incumbent. However responsibilities may change due to business requirements and it is expected that the employee will be flexible and carry out duties as may be reasonably assigned by line manager.
• As a condition of employment, all employees are expected to carry out their duties within the guidelines prescribed by company policy, procedure and practice.
• From time to time, employees will be required to attend meetings, briefings, and training sessions as required.

In addition, employees must adhere to all Khidmah health & safety policies, procedures, practices, relevant legal and statutory health & safety, and environment & sustainability requirements and obligations.

Occupational and workplace Health and Safety responsibilities:

In addition to all job specific responsibilities, all employees are required to adhere to all Khidmah health, safety and environmental (HSE) policies, procedures, practices, and relevant legal and statutory health, safety and environmental requirements and obligations. All employees are personally responsible to familiarize themselves with these policies, procedures, practices, updates, etc. Khidmah HSE department regularly updates existing and introduce new policies, procedures and practices and each employee is personally responsible to ensure they stay updated and compliant with all such updates and new additions.

Information Security responsibilities:

• Comply with Khidmah Information Security Policies
• Be aware of and fulfil their information security responsibilities
• Ensure whoever handles sensitive company information have taken the Security Awareness Training
• Know how to report a security incident (to IT ServiceDesk or InfoSec).
• Not Disable his/her OS firewall and/or Antivirus
• Restrict use to authorized purposes, Protect access accounts, privileges and associated passwords.
• Accept accountability of his/her individual user accounts, and maintain confidentiality

Education & Qualification:

• Mechanical Engineering or Facilities Management related qualification
• Proven track record of customer services-oriented facilities management (FM) and engineering management experience along with proven experience in facilities management
• Ideally experienced in working with residential & commercial /retail properties

Experience and Skills:

• Excellent level of knowledge relating to MS Office.
• Demonstrate experience in Leading & managing business service teams, including the management work allocation process, performance management, staff development and career planning
• Excellent knowledge & understanding of H&S and environmental responsibilities. Willing to study for additional formal qualifications if necessary
• Customer focused with sound commercial and financial awareness
• Able to translate client requirements into action plans and implement them
• Demonstrated high level English written and interpersonal skills, including an ability to communicate negotiate and consult at all levels of staff and to produce reports of a complex nature.
• Able to establish relationships with clients, suppliers and across the FM business