City Operations Manager - Omnichannel

Lulu Retail; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company is seeking a City Operations Manager to drive on-ground execution in Dubai. The role involves managing store and last-mile operations, mentoring city teams, and optimizing operational costs while ensuring a seamless customer experience. The ideal candidate has 5-8 years of experience in operations management with a strong leadership background. Competitive compensation offered.

Qualifications

• 5–8 years in operations management in e-commerce, retail, or quick commerce.
• Experience in city-level operations handling warehousing and delivery.
• Ability to manage large on-ground teams effectively.

Responsibilities

• Manage store and last-mile operations for the assigned city.
• Lead and mentor city teams to ensure seamless daily operations.
• Own operational costs while ensuring customer satisfaction.

Skills

Operational management

Process optimization

Leadership

Data-driven mindset

Education

Bachelor’s in Business/SCM

MBA preferred

Job description

LuLu is building the region’s leading omnichannel retail & quick commerce network, and we’re looking for passionate City Operations Managers to drive our on-ground execution. You’ll lead store and last-mile operations, manage teams, control costs, and ensure customers get a seamless experience every day.

Location: UAE / Oman / KSA / Kuwait / Bahrain / Qatar

Roles & Responsibilities

• Manage store and last-mile operations for the assigned city.
• Lead and mentor city teams — including leads, executives, and fleet staff — ensuring smooth daily operations.
• Own operational costs (Opex + Capex) while delivering excellent customer and partner experience.
• Collaborate with the central team to scale business, implement initiatives, and drive process improvements.

Requirements

• 5–8 yrs in Ops Mgmt (E-commerce / Retail / Quick Commerce / Last-mile).
• Proven city-level ops handling (warehousing, delivery, manpower).
• Skilled in process optimization, SOPs & cost control.
• Strong leadership with ability to manage large on-ground teams.
• Data-driven mindset with expertise in dashboards, KPIs & SLAs.
• Bachelor’s in Business/SCM; MBA preferred.