CID Clerk

FAIRMONT; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a leading hospitality company as a CID Clerk in Abu Dhabi, where you'll ensure guests enjoy a memorable experience from arrival to departure. You'll need at least one year of experience in a hotel CID role, strong communication skills, and proficiency in Opera. If you’re passionate about hospitality and eager to provide excellent service, we invite you to apply.

Benefits

Exclusive benefits specific to the hospitality sector

Qualifications

• Minimum 1 year of experience as a CID Agent in a hotel in UAE.
• Fluent in English and conversational Arabic preferred.
• Strong ability to build and maintain good relationships.

Responsibilities

• Ensure memorable guest experiences from arrival to departure.
• Promote hotel facilities and enhance guest experiences.
• Answer phones professionally and cheerfully.

Skills

Networking skills

Communication

Customer service

Tools

Opera

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

Novotel & Ibis Abu Dhabi Gate Hotels

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Job Description

CID Clerk

First impressions are everything! As a CID Clerk, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Answer the telephones professionally and cheerfully, including transferring and routing misdirected calls and taking messages.
• Must adhere to the rules and regulations implemented by the CID department of the Ministry of Interior

Qualifications

Qualifications

Your experience and skills include:

• Should have min. 1 year of experience as CID Agentfor Hotelin UAE
• Arabic /languagewould be a Plus
• Prior experience working with Opera is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills

Additional Information

Skills / Qualities

• Opera know-how

• Health in good condition

• Fluent in English language and conversational Arabic