Chief Specialist - Marketing & Corporate Communication

Roads and Transport Authority; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A governmental transport authority in Dubai is seeking a highly experienced professional to lead its Marketing & Corporate Communication efforts. The ideal candidate will hold a relevant degree and have 11 years of experience. Key duties include advising on policy development, conducting performance assessments, and implementing quality management standards. This strategic role requires strong communication, analytical, and leadership skills, with the opportunity to drive significant improvements within the department.

Qualifications

• 11 years of working experience in relevant fields.
• Exceptional listener and communicator.
• Highly analytical with a talent for improving processes.

Responsibilities

• Advise on and ensure the development of Marketing & Corporate Communication policies.
• Conduct business service analysis and monitor progress.
• Evaluate and audit the implementation of departmental policies.

Skills

Analytical thinking

Communication skills

Team collaboration

Problem-solving

Leadership

Education

Bachelor’s in Quality, Business Administration, Industrial Engineering or Management Engineering

Job description

Job Description:

• Advise on and ensure the streamlined development of Marketing & Corporate Communication policies and processes, ensuring alignment with RTA's strategies and vision. Provide expert guidance on departmental policies and processes related to marketing functions
• Advise on the implementation of quality management models based on EFQM, DGEP, or ISO standards, ensuring the achievement of quality objectives to maintain best practices in Marketing & Corporate Communication in accordance with RTA guidelines
• Prepare comprehensive analysis reports that showcase achieved results, conduct gap analyses, develop operational improvement plans, and provide key recommendations to enhance the department's performance
• Ensure the effective implementation of improvement plans/projects, the RTA Strategic Business Plan, and closely monitor the execution of enhancement initiatives
• Oversee the development of Marketing & Corporate Communication Operational Plans, provide strategic guidance on Key Performance Indicators (KPIs) for diverse areas, oversee performance to achieve targeted KPIs, and ensure the regular provision of comprehensive reports to the department director, additionally offering expert advice on areas for improvement
• Analyze and enhance existing processes and workflows to promote effectiveness and efficiency, involving potential actions such as standardization, simplification, optimization, and re-engineering. Additionally, lead initiatives to streamline and automate departmental processes and job orders and prepare related reports
• Evaluate and audit the implementation of policies and processes within the department, including conducting comprehensive gap analyses to identify areas for improvement
• Conduct business service analysis, identify areas for improvement, and ensure proper implementation while monitoring progress
• Advise on the improvement of Marketing & Corporate Communication functions in alignment with best practices. Ensure the implementation of continuous development initiatives
• Conduct a comprehensive analysis to identify and assess risks within the department, providing strategic recommendations to manage and mitigate operational risks proactively
• Participate in the department's awards plan and contribute to the thorough preparation of award submission documentation within the department
• Manage and oversee the implementation of projects and initiatives within the marketing and corporate communication department as assigned by the department director. Ensure successful project execution and completion
• Oversee the adherence of various sections to relevant legislation, laws, and administrative orders, ensuring timely declaration of compliance in the system. Additionally, ensure the fulfillment of all reporting requirements and the ongoing management of up-to-date records/documentation concerning MCC data

Job Requirements:

• Bachelor’s in quality, Business Administration, Industrial Engineering or Management Engineering from recognized university with 11 years of working experience
• Exceptional listener and communicator who effectively conveys information verbally and in writing
• Resourceful team player who excels at building trusting relationships with customers and colleagues
• Computer-literate performer with extensive software proficiency covering wide variety of applications
• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent tasks
• Innovative problem-solver who can generate workable solutions and resolve complaints
• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards
• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation