Chief Specialist- Bus Operation Excellence

Dubai Careers - A Smart Dubai Initiative

Dubai

On-site

AED 320,000 - 600,000

Full time

38 hours ago

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Job summary

Roads and Transport Authority in Dubai seeks an accomplished risk management leader to oversee strategic risk governance, operational compliance, and sustainability oversight for public bus operations. This role relies on data-driven analysis, audits, and process improvements to strengthen service excellence and regulatory alignment.

The ideal candidate will have 9+ years of experience (11+ with a Bachelor’s) in transportation or risk management, with strong knowledge of ISO standards,

Qualifications

Bachelor’s or Master’s in Transportation Engineering, Industrial Engineering or Risk Management.
9+ years of experience with a Master’s degree (11+ years with a Bachelor’s degree).

Responsibilities

Monitor and update risk management strategies and risk plans to meet targets and adapt to changes.
Coordinate audits (internal/external) and oversee audit reports with corrective actions.
Implement automated audit approaches (e-audit) aligned with ISO standards to improve compliance.
Track safety and environmental objectives and ensure alignment with regulations and institutional standards.
Analyze large datasets to provide strategic insights for operational decision-making.
Drive process improvements and stakeholder collaboration to enhance service quality.

Skills

ERM

Auditing

Data analysis

Strategic planning

ISO standards

Stakeholder management

Education

Bachelor’s degree / Master’s degree in Transportation Engineering / Industrial Engineering / Risk Management

Job description

Job Description

Job Purpose:

Lead strategic risk management, operational governance, sustainability oversight, data-driven analysis, and compliance monitoring to strengthen public bus operations, enhance service excellence, and ensure alignment with institutional standards, safety frameworks, and approved departmental strategies.

Roles & Accountabilities

Strategy

Monitor ERM performance, analyze results, and update the departmental risk plan to meet risk index targets and adapt to operational or environmental changes.
Develop and implement advanced risk management methodologies using market research and international best practices.
Review existing strategies, revise them as needed, and develop new strategies through benchmarking and case studies.
Leverage digitization and artificial intelligence concepts to support and advance the public bus operations strategy.
Ensure all departmental activities comply with operational laws, regulations, and approved institutional standards.
Apply green economy governance by monitoring environmental sustainability initiatives and ensuring alignment with green economy strategies and RTA standards.

Operations

Coordinate internal and external audits, oversee audit report preparation, and ensure corrective actions are implemented.
Ensure implementation of the safety and environmental management system (RSEMS) and verify compliance with safety and sustainability goals.
Conduct electronic audits (e-audit) based on asset management and ISO standards to drive compliance and operational efficiency.
Follow up on recommendations issued by the Public Transport Safety Committee and public health authorities to strengthen safety and preventive measures.
Monitor and manage large databases to conduct data analysis and generate strategic insights for improving operational decisions.
Periodically analyze bus service delivery processes and develop procedures to improve efficiency and performance with Customer Happiness and central departments.
Follow up on corrective actions, improvement initiatives, and efficiency enhancements across bus service operations.
Ensure continuous compliance with international standards and service excellence guidelines in bus operations.
Conduct routine field visits to buses and facilities to ensure compliance with approved service quality standards.

Product / Process Improvement

Measure the efficiency and effectiveness of bus service operations and submit periodic performance reports to support strategic decision-making.
Review training needs for station employees and implement awareness and development workshops on bus service excellence standards.
Follow up on SLA compliance and ensure timely closure of bus user complaints in coordination with concerned departments.
Propose creative solutions, new policies, and strengthened procedures to enhance operational excellence.

Physical Working Conditions