Chief Operating Officer

Velexa LTD; Dubai; On-site; AED 350,000 - 500,000; Full time

Job summary

Velexa LTD is seeking a Chief Operating Officer to drive operational success in a fast-growing WealthTech firm. The ideal candidate will possess over 10 years of leadership in operations and customer success, with a focus on building scalable processes and ensuring client satisfaction. This role offers the opportunity to shape the future of investing and create a lasting impact in a dynamic environment.

Benefits

Autonomy to build operational structure

High-growth environment with front-row visibility

Qualifications

• 10+ years in ops & customer success leadership
• Hands-on with B2B implementations in regulated environments
• Experience in FinTech, SaaS, or digital finance

Responsibilities

• Designing and running end-to-end onboarding flows
• Owning operational strategy and execution
• Leading teams across operations and delivery

Skills

Leadership

Customer Success

Operational Strategy

B2B Implementations

Job description

This isn’t just a role — it’s your mission control seat in the Wealthtech revolution.

Location : Dubai

Reports To : CEO

Category : C-Level | Strategy | Operations | Customer Experience | Execution Beast Mode

At Velexa, we’re not tinkering with the future of investing — we’re building it. As we scale globally, we need a Chief Operating Officer with the stamina of a founder, the discipline of an operator, and the instinct of a customer-obsessed strategist.

This role isn’t about keeping the lights on. It’s about turning operations into a growth engine, onboarding clients like clockwork, and scaling customer success that sticks.

THE HEADLINE ACT :

You're the architect of the Velexa machine — designing systems that wow customers, align teams, and deliver results before the deadline even knows you're coming. You make onboarding seamless, delivery bulletproof, and client success legendary. You don’t just manage teams. You mobilise them.

YOUR TOOLKIT INCLUDES :

Designing and running end-to-end onboarding flows — from signed deal to satisfied client.

Owning operational strategy, execution, and rhythm — from sales handoff to long-term success.

Building the bridge between commercial and delivery — with playbooks, dashboards, and delivery frameworks that scale.

Translating feedback into innovation — proactively solving problems before they become client friction.

Tracking real KPIs (not vanity ones) — onboarding time, NPS, churn risk, and CSAT, all in your command center.

YOU'LL BE :

• Leading teams across operations, delivery, and client success — all with one goal : happy, engaged, retained clients.
• Orchestrating flawless go-lives with major banks, brokers, and wealth managers — think high stakes, high compliance, zero excuses.
• Building frameworks and processes that are actually useful, not bureaucratic fluff.
• Acting as right-hand to the CEO, driving scale without sacrificing precision.

WHAT YOU’VE DONE :

10+ years in ops & customer success leadership — ideally in FinTech, SaaS, or digital finance.

Hands-on with B2B implementations in regulated, high-trust environments.

Built and scaled onboarding & success engines with measurable impact.

Balanced startup speed with enterprise discipline.

Thrive in ambiguity. Move without handholding.

WHAT’S IN IT FOR YOU :

• A front-row seat at a high-growth WealthTech scaling across continents.
• The chance to build structure that lasts — with the autonomy to do it your way.
• A culture that’s fast, focused, and full of heart.
• Visibility, credibility, and the impact of a co-founder.

SUCCESS LOOKS LIKE :

• Client onboarding is fast, flawless, and repeatable.
• Ops and delivery teams are sharp, aligned, and relentless.
• CEO sleeps at night, knowing the business is in excellent hands.
• Clients sing our praises. Competitors take notes.

This isn’t just operations. It’s center stage.

Think you’re ready to lead from the front?

Apply now and take the reins as the COO driving Velexa’s next chapter.

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