Chief Operating Officer

African Queen Marketing Management (AQMM); Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

An international technology company is seeking a Chief Operating Officer (COO) to lead operational strategies, manage the Dubai headquarters team, and ensure seamless integration of fintech services. The ideal candidate has proven leadership experience in mobile, telecom, or logistics, with a strong focus on emerging markets. Excellent problem-solving and execution abilities are essential, along with fluency in English. This role may require extensive travel to various markets.

Qualifications

• Proven operations leadership experience in mobile, telecom, fintech, or logistics sectors.
• Strong background in setting up and scaling systems in emerging markets.
• Deep understanding of distribution networks and field service operations.

Responsibilities

• Design and implement automated operational infrastructure.
• Standardize and document operational procedures across countries.
• Build and manage the Dubai HQ operational team.
• Ensure seamless after-sales support.

Skills

Operations leadership

Problem-solving

Execution abilities

Distribution networks understanding

Fluent in English

Job description

Overview

INOI is an international technology company specializing in smartphones and fintech. We make access to the digital economy simple, secure, and trusted, especially for people in underserved and emerging markets. Our mission is to make digital and financial inclusion accessible to everyone through smartphones and an ecosystem of services, empowering individuals, families, and communities to connect, earn, and unlock new opportunities every day.

Job Title: Chief Operating Officer (COO)

Responsibilities

• Design and implement automated operational infrastructure (logistics, warehousing, delivery, customer support, fintech activation).
• Standardize and document operational procedures across all countries.
• Build and manage the Dubai HQ operational team and lead hiring for local teams in key markets.
• Establish cross-regional communication and reporting frameworks.
• Oversee smartphone and SIM supply chain management.
• Ensure seamless after-sales support, including warranty, replacements, and service.
• Collaborate with internal tech teams and local fintech partners to integrate microloan, leasing, and wallet services into devices.
• Define KPIs, build performance dashboards, and ensure consistent service quality across regions.

Qualifications

• Proven operations leadership experience, ideally in mobile, telecom, fintech, or logistics sectors.
• Strong background in setting up and scaling systems in emerging markets.
• Deep understanding of distribution networks and field service operations.
• Excellent leadership, problem-solving, and execution abilities.
• Fluent in English; additional languages such as French, Spanish, or Swahili are a plus.
• Willingness to travel extensively to new and active markets.