Chief Information Officer

SEPHORA; Dubai; On-site; AED 250,000 - 450,000; Full time

Job summary

An established industry player in beauty is seeking a visionary Chief Information Officer to spearhead their technology strategy across the Middle East. This role offers an exciting opportunity to lead a talented team, drive digital transformation, and ensure technology becomes a strategic enabler for business success. The ideal candidate will possess over 15 years of leadership experience in technology, with a strong focus on innovation and operational excellence. If you thrive in a fast-paced environment and are passionate about creating customer-centric solutions, this role is perfect for you. Join a dynamic team dedicated to reimagining the future of beauty!

Qualifications

• 15+ years of technology leadership experience in multi-country environments.
• Proven expertise in building high-performing technical teams and solutions.

Responsibilities

• Develop and execute a technology strategy supporting growth ambitions.
• Drive platform stability, operational efficiency, and customer satisfaction.

Skills

Technology Leadership

Cross-functional Team Management

Customer-centric Technology Solutions

Innovation and Strategy Development

Operational Excellence

Communication and Influencing Skills

Education

Master’s Degree in a Relevant Field

Job description

OUR MANIFESTO

At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to reimagine the future of beauty.

Position Purpose

Sephora Middle East is recruiting a strategic and execution-driven Chief Information Officer to lead and transform our Corporate Technology strategy. The ideal candidate has extensive experience in high-growth Retail or B2C companies and will drive innovation, operational excellence, and digital transformation across the region.

Reporting directly to the Chief Finance Officer, the CIO will spearhead Sephora Middle East’s core Technology strategy while collaborating closely with regional business stakeholders and the EME/Global Tech team in France. This role spans 6 countries (UAE, KSA, Kuwait, Qatar, Bahrain, Oman) and 7 legal entities in a highly dynamic retail environment, leading a team of 11 technology professionals.

The role’s mission is to ensure technology becomes a strategic enabler, driving maximum value to facilitate business success while delighting both customers and employees through seamless innovative solutions.

Key Accountabilities

STRATEGY

1. Develop and execute a forward-thinking technology strategy that supports Sephora Middle East’s growth ambitions while adhering to Global Tech guidelines.
2. Define detailed plans and set timelines for the implementation of technical capabilities across the region.
3. Continuously refine and improve the regional technology roadmap to maintain relevance and impact.

BUSINESS SUPPORT

1. Ensure the technology roadmap and capabilities aligns with Sephora’s Retail and Digital ambition, delivering a seamless customer experience.
2. Drive platform stability and reliability to support optimal operations and customer satisfaction.
3. Enhance operational efficiency through tech-enabled solutions, empowering Sephora’s workforce.
4. Partner with cross-functional teams to align technology with business objectives and address both short- and long-term needs.
5. Own and communicate the regional tech’s priorities, progress, and achievements to global and regional leadership.
6. Leverage stakeholder feedback to drive continuous improvement of solutions and technologies.

OPERATIONS & PROCESSES

1. Contribute to the development of Sephora OneTech Operating Model, optimizing shared capabilities within LVMH & Sephora.
2. Maximize global solutions and resources to enhance regional economies of scale and competence.
3. Ensure business continuity and cyber resilience across regional operations.
4. Manage the deployment of technology initiatives, ensuring timely delivery, budget adherence & effective risk management.
5. Identify and harness emerging technological opportunities to maintain competitive leadership.

TEAM LEADERSHIP

1. Set ambitious goals for the technology team and ensure achievement within allocated budgets and timelines.
2. Foster a high-performance culture within the team, creating strong ties within the global Sephora OneTech community.
3. Actively mentor and develop team members to support their professional growth and align efforts with business priorities.

Skills Qualifications And Personal Attributes

1. Master’s degree from an accredited university in a relevant field.
2. Over 15 years of technology leadership experience, leading cross-functional teams in complex, multi-country environments.
3. Proven expertise in leading and scaling high-performing technical teams across solutions design, development, product management, data platforms, security, and infrastructure operations.
4. Experience in managing third-party integrations and optimizing partner collaborations.
5. Strong customer focus, with the ability to design and deliver customer-centric technology solutions.
6. Visionary leadership: Unafraid to challenge norms, think outside the box, and push boundaries to drive innovation.
7. Decisive & results-oriented: Ability to make timely, effective decisions and deliver on ambitious goals.
8. Collaborative & inclusive: Builds trust and fosters collaboration across diverse teams and stakeholders within &beyond Sephora.
9. Energetic & passionate: Operates with a can-do mindset and enthusiasm for collective success.
10. Adaptable & resilient: Thrives in a fast-paced, dynamic retail environment with a commitment to continuous improvement.

Most importantly, She/he need to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment.