Chief Information Officer

LVMH Group; Dubai; On-site; AED 450,000 - 600,000; Full time

Job summary

A leading luxury goods company in Dubai is seeking a Chief Information Officer to lead their Corporate Technology strategy. The ideal candidate will have over 15 years of technology leadership experience, focusing on innovation and operational excellence across the region. This role involves collaboration with multiple business stakeholders and leading a tech team to drive digital transformation. Ideal candidates should possess a master's degree and a track record in customer-centric technology solutions.

Qualifications

• Over 15 years of technology leadership experience in multi-country environments.
• Experience in driving digital transformation across regions.
• Ability to manage third-party integrations and optimize collaborations.

Responsibilities

• Develop and execute a technology strategy aligned with growth.
• Ensure technology enhances customer experience and operational efficiency.
• Lead and mentor a high-performing tech team.

Skills

Technology leadership

Customer-centric solutions

Cross-functional team management

Operational excellence

Innovation

Education

Master’s degree in a relevant field

Job description

Information Technology / Information System

Sephora Middle East is recruiting a strategic and execution-driven Chief Information Officer to lead and transform our Corporate Technology strategy. The ideal candidate has extensive experience in high-growth retail or B2C companies and will drive innovation, operational excellence, and digital transformation across the region.

Reporting directly to the Chief Finance Officer, the CIO will spearhead Sephora Middle East’s core technology strategy while collaborating closely with regional business stakeholders and the EME / Global Tech team in France. This role spans 6 countries (UAE, KSA, Kuwait, Qatar, Bahrain, Oman) and 7 legal entities in a highly dynamic retail environment, leading a team of 11 technology professionals.

The role’s mission is to ensure technology becomes a strategic enabler, driving maximum value to facilitate business success while delighting both customers and employees through seamless innovative solutions.

KEY ACCOUNTABILITIES

• STRATEGY: Develop and execute a forward-thinking technology strategy that supports Sephora Middle East’s growth ambitions while adhering to Global Tech guidelines. Define detailed plans and set timelines for the implementation of technical capabilities across the region. Continuously refine and improve the regional technology roadmap to maintain relevance and impact.
• BUSINESS SUPPORT: Ensure the technology roadmap and capabilities aligns with Sephora’s Retail and Digital ambition, delivering a seamless customer experience. Drive platform stability and reliability to support optimal operations and customer satisfaction. Enhance operational efficiency through tech-enabled solutions, empowering Sephora’s workforce. Partner with cross-functional teams to align technology with business objectives and address both short- and long-term needs. Own and communicate the regional tech’s priorities, progress, and achievements to global and regional leadership. Leverage stakeholder feedback to drive continuous improvement of solutions and technologies.
• OPERATIONS & PROCESSES: Contribute to the development of Sephora OneTech Operating Model, optimizing shared capabilities within LVMH & Sephora. Maximize global solutions and resources to enhance regional economies of scale and competence. Ensure business continuity and cyber resilience across regional operations. Manage the deployment of technology initiatives, ensuring timely delivery, budget adherence & effective risk management. Identify and harness emerging technological opportunities to maintain competitive leadership.
• TEAM LEADERSHIP: Set ambitious goals for the technology team and ensure achievement within allocated budgets and timelines. Foster a high-performance culture within the team, creating strong ties within the global Sephora OneTech community. Actively mentor and develop team members to support their professional growth and align efforts with business priorities.

SKILLS AND QUALIFICATIONS

• Master’s degree from an accredited university in a relevant field.
• Over 15 years of technology leadership experience, leading cross-functional teams in complex, multi-country environments.
• Proven expertise in leading and scaling high-performing technical teams across solutions design, development, product management, data platforms, security, and infrastructure operations.
• Experience in managing third-party integrations and optimizing partner collaborations.
• Strong customer focus, with the ability to design and deliver customer-centric technology solutions.

PERSONAL ATTRIBUTES

• Visionary leadership: Unafraid to challenge norms, think outside the box, and push boundaries to drive innovation.
• Decisive & results-oriented: Ability to make timely, effective decisions and deliver on ambitious goals.
• Collaborative & inclusive: Builds trust and fosters collaboration across diverse teams and stakeholders within &beyond Sephora.
• Energetic & passionate: Operates with a can-do mindset and enthusiasm for collective success.
• Adaptable & resilient: Thrives in a fast-paced, dynamic retail environment with a commitment to continuous improvement.

Additional context

Most importantly, she / he needs to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.

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