Chief Experience Officer

Big Fish Recruitment; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

A leading organization in Dubai is seeking a Chief Experience Officer (CXO) to lead their customer-centric strategy. The ideal candidate will have a strong marketing background and a deep understanding of digital customer journeys, focusing on improving customer satisfaction and fostering loyalty. This role oversees systems to analyze customer feedback and ensure marketing alignment with the overall customer experience vision.

Qualifications

• Progressive experience in customer experience.
• Deep understanding of e-commerce user behavior and conversion strategies.
• Exceptional skills in stakeholder engagement.

Responsibilities

• Define and implement a holistic customer experience strategy across all touchpoints.
• Collaborate with product, technology, and design teams.
• Leverage emerging technologies to enhance personalization and engagement.

Skills

Leadership

Communication

Change Management

E-commerce Understanding

Marketing

Education

Bachelor’s degree in Marketing, Business Administration, or related field

Job description

Our client is a leading organization in Dubai and they are currently looking for a Chief Experience Officer (CXO) to lead the development and execution of a customer-centric strategy that integrates e-commerce principles into their organization. The ideal candidate will have a strong background in marketing, a deep understanding of digital customer journeys, and the ability to align technology with evolving consumer expectations. Key Responsibilities: - Define and implement a holistic customer experience strategy across all touchpoints integrating e-commerce best practices into the real estate context. - Collaborate with product, technology, and design teams to develop a platform that reflects e-commerce efficiencies - Identify pain points and design improvements that increase satisfaction, reduce drop-offs, and foster loyalty across digital and physical interactions. - Leverage emerging technologies to enhance personalization, engagement, and responsiveness. - Ensure that all marketing campaigns and brand communications align with the customer experience vision. - Build and oversee systems to collect, analyze, and act on customer feedback and behavioral data. - Stay informed on global CX trends, particularly in e-commerce and real estate innovation to position the company as a CX leader in the regional and global market.

- Bachelor’s degree in Marketing, Business Administration, or related field. - Progressive experience in customer experience - Deep understanding of e-commerce user behavior and conversion strategies. - Strong marketing and brand positioning experience. - Exceptional leadership, communication, and change management skills. - Native-level fluency in English is essential, with outstanding written and verbal communication skills suitable for high-level stakeholder engagement.