Assistant Front Office Manager - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 167,000 - 234,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Industry-leading training

Job summary

IHG Hotels & Resorts seeks an Assistant Front Office Manager to support day-to-day operations and uphold luxury service standards at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa. You will partner with the Front Office Manager to create a warm, refined arrival experience and lead a team committed to True Hospitality.

You will engage guests across the lobby, coach colleagues, and drive timely resolutions while maintaining high service levels and collaboration with other departments.

Qualifications

• Experience in Front Office or Guest Services within a luxury hotel or resort environment.
• Assistant management experience with strong Front Office operations knowledge.
• Hands-on leader who engages with guests and colleagues.
• Strong guest recovery, problem-solving and decision-making skills.
• Good knowledge of Front Office procedures and hotel operating policies.
• Excellent interpersonal and coaching abilities.

Responsibilities

• Oversee daily Front Office operations and ensure smooth shifts.
• Lead Front Office colleagues to deliver professional, personalised service.
• Be present in the lobby engaging with guests for seamless arrivals and departures.
• Address guest feedback and resolve issues to achieve positive outcomes.
• Supervise shifts, assign tasks and ensure adequate staffing.
• Coach and train colleagues to uphold service standards.
• Ensure Front Office procedures, systems, security, and billing are followed.
• Support upselling initiatives to maximise room revenue and guest experience.
• Inspect Front Office and guest areas and address operational gaps.
• Collaborate with Housekeeping, Reservations, Concierge and other departments for seamless experiences.
• Act as Manager on Duty when required and support the team during crises.

Skills

Front Office leadership

Guest service excellence

Staff coaching

Communication skills

Guest recovery

Problem solving

Fluent English

Tools

Front Office systems

Job description

As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world's most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

What's your passion? Whether you're into travelling, exploring new cultures or creating memorable experiences, at IHG we're interested in YOU.

As Assistant Front Office Manager, you'll play a key role in supporting the smooth day-to-day operation of our Front Office team. You'll work closely with the Front Office Manager to create a warm and welcoming arrival experience, maintain our luxury service standards, develop our colleagues, and ensure every guest interaction reflects the True Hospitality we are known for.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

• Supporting the Front Office Manager in overseeing daily Front Office operations and ensuring smooth shifts
• Leading and supporting Front Office colleagues to deliver professional, personalised and attentive guest service
• Being present in the lobby and guest areas, engaging with guests and ensuring a seamless arrival and departure experience
• Handling guest feedback and concerns confidently and following through to achieve positive resolutions
• Supervising shift operations, allocating responsibilities and ensuring appropriate staffing and coverage
• Coaching, training and providing regular feedback to colleagues to strengthen performance and service standards
• Ensuring Front Office procedures, systems, security, billing and credit policies are consistently followed
• Supporting upselling initiatives and identifying opportunities to maximise room revenue and guest experience
• Conducting regular inspections of Front Office and guest areas and following up on any service or operational gaps
• Working closely with Housekeeping, Reservations, Concierge and other departments to ensure seamless guest experiences
• Acting as Manager on Duty when required and supporting the team during emergency or crisis situations

What We need from you:

• Previous experience in Front Office or Guest Services within a luxury hotel or resort environment
• Previous assistant management experience, with a strong understanding of Front Office operations
• A confident and hands-on leader who enjoys being present with both guests and colleagues
• Strong guest recovery, problem-solving and decision-making skills
• Good knowledge of Front Office systems and hotel operating procedures
• Strong communication and interpersonal skills with the ability to coach and motivate a diverse team
• Fluent English; additional languages would be an advantage
• Flexibility to work different shifts, weekends and public holidays as required
• A genuine passion for creating memorable guest experiences and delivering True Hospitality

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.