Chief Concierge

Anantara Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established luxury hospitality brand is seeking a passionate Concierge Supervisor to lead a dedicated team in delivering exceptional service. In this role, you will be responsible for training staff and ensuring all guest requests are met with professionalism and courtesy. You'll promote the hotel's facilities and provide guests with comprehensive information about the local area, enhancing their stay with memorable experiences. If you thrive in a dynamic environment and have a flair for guest relations, this opportunity will allow you to make a significant impact in a vibrant setting.

Qualifications

• Minimum two years experience as a Concierge in a similar quality hotel.
• Excellent communication skills in English, knowledge of other languages is a plus.

Responsibilities

• Lead and supervise the Concierge team to ensure excellent guest service.
• Train and supervise Concierge staff and fulfill guest requests efficiently.

Skills

Communication Skills

Guest Relations Skills

Supervisory Skills

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

You will assist in leading and supervising the Concierge team to ensure they offer the best service, knowledge and assistance to guests. Responsible for training and supervising Concierge staff. Ensures that all guest requests for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner commensurate the hotel brand. Promotes hotel food and beverage facilities and recreational activities. Provides knowledgeable and comprehensive information about hotel and surrounding area, including restaurants, attractions, transportation, and recreational activities.

Qualifications

1. Excellent communication skills in English – oral and written. Knowledge of local and foreign languages is an advantage.
2. Outstanding guest relations skills
3. Minimum two years experience as a Concierge in a similar quality hotel
4. Minimum one year supervisory experience
5. Well groomed
6. Able to work a flexible schedule, including weekends and holidays