Chief Concierge

Anantara Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand is seeking a Concierge Supervisor to lead the Concierge team in Ras Al Khaimah. The role involves training staff, ensuring exceptional guest service, and providing comprehensive information about hotel and local attractions. Candidates should have at least two years of Concierge experience in a similar quality hotel and excellent communication skills in English. A flexible schedule is required.

Qualifications

• Minimum two years experience as a Concierge in a similar quality hotel.
• Minimum one year supervisory experience.
• Able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Assist in leading and supervising the Concierge team.
• Train and supervise Concierge staff.
• Fulfill guest requests for information or assistance.

Skills

Excellent communication skills in English

Outstanding guest relations skills

Knowledge of local and foreign languages

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

You will assist in leading and supervising the Concierge team to ensure they offer the best service, knowledge and assistance to guests. Responsible for training and supervising Concierge staff. Ensures that all guest requests for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner commensurate the hotel brand. Promotes hotel food and beverage facilities and recreational activities. Provides knowledgeable and comprehensive information about hotel and surrounding area, including restaurants, attractions, transportation, and recreational activities.

Qualifications

• Excellent communication skills in English – oral and written. Knowledge of local and foreign languages is an advantage.
• Outstanding guest relations skills
• Minimum two years experience as a Concierge in a similar quality hotel
• Minimum one year supervisory experience
• Well groomed
• Able to work a flexible schedule, including weekends and holidays