Chief Concierge

Four Seasons Hotels and Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel chain in Dubai is seeking a Chief Concierge to manage guest services and provide detailed local information. Candidates should have 1-2 years experience in luxury hospitality, exceptional communication skills, and a strong customer service mindset. This position offers competitive tax-free salary and various benefits, including medical insurance and career development opportunities.

Benefits

Competitive salary

Annual Incentive Plan

Medical and life insurance

Paid annual leave

Learning & Development Programs

Qualifications

• 1-2 years previous experience in a luxury hotel environment as a Chief Concierge.
• Solid communication, organization and leadership skills.
• Exceptional customer service and attention to detail.

Responsibilities

• Ensure the proper handling of guest messages, mail, faxes, etc.
• Know available activities in the city for guests.
• Establish rapport with frequent visitors.

Skills

Communication

Organization

Leadership

Problem-solving

Customer service

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

What you will do

• Ensure the proper handling of guest messages, mail, faxes, telexes, packages, flowers, etc.
• Know what activities are available in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• Establish rapport with frequent visitors; keeps Reservations and Front Office staff well-informed about guests' preferences.
• Be responsible for the operations of Concierge, Airport Greeters, Limousine Driver.
• Work closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures.

What you bring

• 1-2 years previous experience in a luxury hotel environment as a Chief Concierge.
• Solid communication, organization and leadership skills.
• Exceptional customer service and attention to detail.
• Ability to anticipate guests’ needs.
• Strong problem-solving ability.

What we offer

• Work Authorization.
• Competitive tax-free salary and service charge.
• Annual Incentive Plan.
• Live out allowance.
• Medical and life insurance.
• Paid annual leave.
• Paid home leave ticket.
• End of service gratuity.
• Learning & Development Programs.
• Career opportunities and international transfer.
• And more...