Chef De Partie- Ala Carte

Radisson Hotel Group; United Arab Emirates; On-site; AED 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic retail sales manager to lead a team in achieving sales targets and enhancing customer experience. This role involves coaching and mentoring staff, ensuring compliance with policies, and actively engaging with customers to drive business growth. The ideal candidate will possess strong leadership and communication skills, with a proven track record in the banking sector. If you are passionate about sales and customer service, this is an exciting opportunity to make a significant impact in a vibrant environment.

Qualifications

• 10 years relevant experience in the banking sector.
• 5 years in managerial roles within branch network functions.

Responsibilities

• Ensure adequate staffing and performance of retail sales department.
• Attract new customers and monitor daily operations of CSOs.
• Conduct training needs assessments and support staff during peak times.

Skills

Administrative Skills

Time Management

Listening Skills

Leadership Skills

Organizational Skills

Accounting & Finance

Business Process Skills

Communication

Relationship Management

Strategic Thinking Skills

Team Player Spirit

Budgeting Skills

Marketing Skills

Management Skills

Problem Solving Skills

Education

Bachelor's degree in any discipline

Job description

Job Responsibilities:

• Ensure adequate staffing of retail sales department and raise any concerns to BM.
• Provide input on CSOs performance to the BM.
• Provide coaching, mentoring, and guidance to CSOs.
• Support BM in implementing retail sales change initiatives.
• Actively sell/cross-sell asset and liability products to new and existing Classic and Advantage customers.
• Ensure retail sales performance meets KPI targets as per customer segments.
• Supervise CSO performance by participating in and leading daily retail sales team meetings.
• Attract new customers to branch through personal relations and existing customer referrals.
• Monitor CSO daily operations and provide necessary authorizations.
• Support CSOs by serving customers during peak times.
• Assign tasks fairly to staff so that no work is left pending at day end.
• Ensure that activities adhere to audit, risk, legal, and policy requirements.
• Identify staff training needs (products, systems, sales skills) and address them.
• Authorize financial and non-financial transactions.
• Ensure proper control is maintained for all unissued/undelivered credit cards, cheque books, debit cards, and PIN.
• Attend all incoming emails and provide responses within 24 hours.
• Participate in and potentially lead daily retail sales team meetings.
• Ensure all required branch reports are reviewed, signed, and retained for audit records.
• Ensure surprise checks are conducted at required intervals.
• Interact with colleagues/internal stakeholders and ensure completion of mandatory trainings.
• NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer-obsessed methodology to ensure a high level of customer experience at all times with zero customer complaints.
• Role of AML/Compliance Coordinator.
• Custodian of safe deposit locker.
• Cash vault custody.

Specific Accountability:

• Work closely with BM to determine how to best achieve sales targets for Classic and Advantage customers and determine the best way to allocate targets among CSO staff.

Qualifications:

• Bachelor's degree in any discipline.
• 10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.

Remote Work:

Employment Type:

Key Skills:

Administrative Skills, Time Management, Listening Skills, Leadership Skills, Organizational Skills, Accounting & Finance, Business Process Skills, Communication, Relationship Management, Strategic Thinking Skills, Team Player Spirit, Budgeting Skills, Marketing Skills, Management Skills, Problem Solving Skills.