Description
JOB SUMMARY
Accountable for the quality consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food-related functions. Coordinates menus, purchasing, staffing, and food preparation for the property's restaurant. Works with the team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains the team to improve results.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.
OR
2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Ensuring Culinary Standards and Responsibilities are Met for Restaurant
- Develops designs or creates new applications, ideas, relationships, systems, or products including artistic contributions for the restaurant.
- Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards, and procedures.
- Maintains food preparation, handling, and correct storage standards.
- Recognizes superior quality products, presentations, and flavors.
- Plans and manages food quantities and plating requirements for the restaurant.
- Communicates production needs to key personnel.
- Assists in developing daily and seasonal menu items for the restaurant.
- Ensures compliance with all applicable laws and regulations.
- Follows proper handling and temperature standards for all food products.
- Estimates daily restaurant production needs.
- Prepares and cooks foods of all types, either regularly or for special guests or functions.
- Checks the quality of raw and cooked food products to meet standards.
- Determines presentation styles and creates decorative food displays.
Leading Kitchen Team
- Supervises and coordinates activities of cooks and food preparation workers.
- Uses interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decisions; demonstrates honesty and integrity; leads by example.
- Leads shift teams while personally preparing food and executing requests based on specifications.
- Manages restaurant kitchen employees, understanding all roles sufficiently to perform duties in their absence.
- Encourages mutual trust, respect, and cooperation among team members.
- Serves as a role model for appropriate behaviors.
- Ensures and maintains employee productivity levels.
- Ensures employees are cross-trained to support daily operations.
- Ensures employees understand expectations and parameters.
- Establishes and maintains open, collaborative relationships with employees and within the team.
Establishing and Maintaining Restaurant Kitchen Goals
- Sets and supports achievement of kitchen goals, including performance, budget, and team goals.
- Develops guidance and plans to prioritize, organize, and accomplish daily kitchen operations.
- Understands the impact of kitchen operations on overall property financial goals and manages to meet or exceed budgeted targets.
- Investigates reports and follows up on employee accidents.
- Knows and implements company safety standards.
Ensuring Exceptional Customer Service
- Provides services that exceed expectations for customer satisfaction and retention.
- Manages daily operations to ensure quality standards and meet customer expectations.
- Improves service through communication, guidance, feedback, and coaching.
- Sets a positive example for guest relations.
- Emphasizes guest satisfaction in departmental meetings and continuous improvement efforts.
- Empowers employees to deliver excellent customer service.
- Handles guest problems and complaints effectively.
- Interacts with guests for feedback on product quality and service levels.
Managing and Conducting Human Resource Activities
- Identifies developmental needs and coaches, mentors, or helps others improve skills and knowledge.
- Participates in training staff on menu items, ingredients, preparation methods, and tastes.
- Manages employee disciplinary procedures.
- Participates in performance appraisals, providing feedback.
- Utilizes on-the-job training tools for employees.
- Assists in interviewing and hiring qualified team members.
Additional Responsibilities
- Provides information to supervisors, coworkers, and subordinates via telephone, written form, email, or in person.
- Analyzes information and evaluates results to solve problems.
- Attends and participates in relevant meetings.
At Marriott International we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We foster an environment where the unique backgrounds of our associates are valued. Our strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability, veteran status, or other legally protected categories.