Charter Retail Assistant

Sunreef Yachts; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Paid annual leave

Sick leave

Basic health insurance

Career progression within Sunreef Yact

Involvement in international yacht

Global yacht shows

Job summary

Sunreef Yachts Charter is expanding and seeking a motivated, highly organised, and detail-oriented Charter Retail Assistant to support our Retail Charter Broker and contribute to the continued growth of our global charter operations. You will manage enquiries, assist in contract preparation, and coordinate across departments to ensure seamless charter bookings.

This role is ideal for a commercially minded professional with strong administrative capabilities and a genuine interest in the luxury

Qualifications

• Experience in yacht charter, luxury travel, or hospitality
• Knowledge of Yachtfolio
• Understanding of MYBA contracts and charter procedures
• Strong organisational and administrative capabilities
• Excellent written and verbal communication skills
• Ability to manage multiple enquiries simultaneously in a fast-paced environment
• High attention to detail
• Proficiency in Microsoft Office and CRM systems

Responsibilities

• Manage and respond to client enquiries received through company channels
• Qualify leads and coordinate closely with Retail Charter Broker
• Assist in preparing charter offers, proposals, and itineraries
• Support preparation and follow-up of MYBA contracts and documentation
• Monitor option dates, APA payments, contract deadlines, and milestones
• Update yacht listings across Yachtfolio and platforms
• Ensure pricing, availability, specs, and media are up-to-date
• Maintain records in the CRM system
• Assist with client follow-up before, during, and after charters
• Coordinate internally with operations, accounts, and crew as needed

Skills

Organisational skills

Administrative skills

Communication skills

Multitasking

Attention to detail

Yacht charter knowledge

Tools

Microsoft Office

CRM systems

Yachtfolio

Job description

Sunreef Yachts Charter is expanding and seeking a motivated, highly organised, and detail-oriented Charter Retail Assistant to support our Retail Charter Broker and contribute to the continued growth of our global charter operations.

This role is ideal for a commercially minded professional with strong administrative capabilities and a genuine interest in the luxury yachting environment. You will play a key role in managing enquiries, supporting contract preparation, and ensuring seamless coordination throughout the charter booking lifecycle.

Key Responsibilities

• Manage and respond to client enquiries received through the company website, Yachtfolio, brokers, email, and digital platforms


• Qualify leads and coordinate closely with the Retail Charter Broker


• Assist in preparing charter offers, tailored proposals, and bespoke itineraries


• Support preparation and follow-up of MYBA charter contracts and related documentation


• Monitor option dates, APA payments, contract deadlines, and booking milestones


• Update and maintain yacht listings across Yachtfolio and other platforms


• Ensure accurate pricing, availability, specifications, and media are consistently updated


• Maintain accurate and structured records within the CRM system


• Assist with client follow-up before, during, and after each charter


• Coordinate internally with operations, accounts, and crew when required

Required Skills & Experience

• Previous experience in yacht charter, luxury travel, or hospitality preferred


• Knowledge of Yachtfolio


• Understanding of MYBA contracts and charter procedures


• Strong organisational and administrative capabilities


• Excellent written and verbal communication skills


• Ability to manage multiple enquiries simultaneously in a fast-paced environment


• High attention to detail


• Proficiency in Microsoft Office and CRM systems

Languages

• Fluent English (mandatory)


• Additional languages are a strong advantage

What We Offer

• Opportunity to join a globally recognised luxury yacht brand


• Direct exposure to international brokers and high-profile clientele


• Competitive remuneration aligned with experience and performance


• Performance-driven environment with growth potential within the charter division


• Involvement in international yacht shows and global events


• Career progression opportunities within Sunreef Yachts


• Paid Annual Leave + Sick Leave


• Basic Health Insurance