Channel Team Lead - UAE Nationals Only Hub Delivery

To help us maintain our high standards of service, we are seeking an experienced and accomplished Hub Channel Team Lead to drive both innovation in our busy Transportation network.

Your responsibilities:

1. Support the overall daily management of operational duties, deputizing for the Hub Account Managers as and when required.
2. Prioritize and continually improve safety at the delivery station.
3. Supervise logistics assistants, coordinators, and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.
4. Monitor coordinator and associate performance, coaching them when needed, and partner with supporting departments to improve logistics processes and operations.
5. Communicate with our delivery service providers to set expectations and raise the bar on quality of their deliverables.
6. Interview candidates for associate roles.
7. Brief and monitor the workload of all associates, maintaining a keen eye for detail to ensure that all administrative tasks are accurately and fully completed.
8. Measure and monitor overall workflows and daily metrics to assist the Operations Manager with tracking, trending, and reporting on site performance regularly.
9. Help with training and mentoring new Associates, ensuring they are provided with the knowledge needed to successfully carry out their tasks.
10. Follow up on and resolve any process-related issues as and when required.
11. Be flexible to work in different shifts and do overtime when needed.
12. Resource your function from a personal standpoint in collaboration with the Operations Manager, addressing training needs, absence, performance management, coaching, and continuous monitoring of department productivity.

Key job responsibilities:

1. Supervise the dispatch of shipments in the stations for Hub.
2. Timely monitoring of the cost of Supply runs.
3. Manage Metrics.
4. Identify opportunities and areas of improvement with stores on the delivery process.
5. Leverage maps to analyze the distribution of active stores and ADE Scouting.
6. Dive deep on Store performance metrics.
7. Participate in continuous improvement projects.
8. Actively participate in meetings with station stakeholders to present program quality metrics.
9. Work with Field Team members within your territory to improve operational aspects that impact the customer experience.
10. Supervise the debrief monitoring on road shipments.
11. Manage capacity performance analysis for volume balancing.
12. Provide support to our partners in the delivery processes.

About the team:

The Hub program is part of Amazon's fast-growing and always evolving rural and urban delivery program. We partner with customer-obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience in some of the most complex last mile scenarios! Today we are building the Hub network in UAE, Egypt, Japan, Mexico, Spain, and the US while planning for global reach!

Minimum Requirements:

1. UAE national with family book.
2. Experience with planning performance metrics and process improvement.
3. Experience managing teams.
4. Experience in logistics.
5. Experience with data analysis.

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