Change & Release Manager

Dicetek LLC; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A technology services company is seeking an experienced Change & Release Manager to oversee the planning and execution of software releases in Abu Dhabi. The role requires at least 8 years of experience in release and change management, with a strong background in DevOps and Agile methodologies. Responsibilities include managing release processes across various domains and coordinating cross-functional teams. This role offers an opportunity to lead crucial software initiatives within a dynamic environment.

Qualifications

• 8+ years of experience in Release Management or Change Management.
• Proven experience in Agile and Waterfall SDLC environments.
• Strong knowledge in CI / CD and release automation.

Responsibilities

• Lead the release and change management process across diverse portfolios.
• Collaborate with stakeholders to define release scope.
• Manage CI / CD pipelines and integrations using DevOps tools.

Skills

Release Management

Change Management

Agile methodologies

Leadership

Communication

Tools

JIRA

ServiceNow

Jenkins

GitHub

AWS

Azure

Job description

Overview

We are looking for an experienced Change & Release Manager to lead the planning, coordination, and execution of software releases and infrastructure changes across multiple environments. The ideal candidate brings a decade of expertise in technology delivery with a strong background in DevOps practices, release orchestration, change governance, and cross-functional team leadership. You will act as a key liaison between stakeholders, product teams, development, QA, and operations to ensure successful and risk-mitigated releases.

Key Responsibilities

• Lead the end-to-end release and change management process across diverse portfolios including banking, insurance, and telecom domains.
• Plan and manage release cycles, scheduling windows, and deployment strategies with minimal disruption to business operations.
• Collaborate with product managers, development teams, QA, and business stakeholders to define release scope and milestones.
• Act as the central point of contact for all release-related activities, facilitating clear and continuous communication.
• Identify risks and dependencies early, create mitigation plans, and conduct GO / NO GO assessments.
• Coordinate and manage CI / CD pipelines and integrations using DevOps tools like Jenkins, GitHub / GitLab, and cloud platforms such as AWS and Azure.
• Conduct release readiness and milestone reviews, ensuring compliance with internal standards and external regulations.
• Develop and maintain release documentation, including release notes, runbooks, technical guides, and training materials.
• Manage version control, configuration, and branching strategies to ensure integrity across development and production environments.
• Oversee testing coordination including regression, performance, and user acceptance testing (UAT) prior to deployment.
• Implement ITIL-aligned Change Management processes, review non-CAB changes, and ensure audit compliance.
• Analyze post-release metrics and feedback to continuously improve release quality and delivery timelines.
• Provide real-time updates to leadership and business teams on release status, blockers, and post-deployment outcomes.

Required Skills And Experience

• 8+ years of experience in Release Management, Change Management, or Project Delivery roles.
• Proven experience working in Agile (Scrum) and Waterfall SDLC environments.
• Strong technical knowledge in CI / CD, APIs, MySQL / Oracle, version control, and release automation.
• Hands-on expertise with tools like JIRA, ServiceNow, Jenkins, GitHub / GitLab, Splunk, Postman, Citrix, SharePoint.
• Experience in coordinating onshore-offshore teams and managing cross-functional stakeholders.
• Solid understanding of ITIL processes, risk management, and vendor coordination.
• Excellent communication, leadership, and analytical skills.
• Strong attention to detail with the ability to manage multiple releases and priorities in parallel.

Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Employment type: Contract

Industry: IT Services and IT Consulting