Change and Communications Program Manager - MehanLimited

Qureos Inc; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading destination management firm is seeking an experienced Senior Change and Communications Program Manager in Abu Dhabi. The role involves leading change management and communication strategies for the Yas Island Mobile App launch, ensuring stakeholder engagement and project success. Candidates should have a strong background in change management and a minimum of 10 years of experience in a related field. This full-time role offers a contract lasting 12 months with a potential extension.

Qualifications

• Minimum 10 years of experience in Change Management or Communications.
• Proven track record of managing largescale change initiatives.
• Strong stakeholder engagement and project management skills.

Responsibilities

• Lead and implement change management strategies.
• Oversee change and communication efforts for the CRM.
• Develop Guest Experience Communication Strategy.
• Conduct change impact assessments for initiatives.

Skills

Change Management

Stakeholder Engagement

Project Management

Communication Skills

Digital Product Adoption

Tools

Microsoft PowerPoint

Microsoft Project

Job description

Our client Miral Destinations is seeking an
experienced seniorlevel Change and Communications
Program Manager to lead and execute change
management and communication strategies for the launch of the new
Yas Island Mobile App CRM Transformation and Guest Experience
Roadmap initiatives. The role will ensure a seamless transition for
internal and external stakeholders focusing on user adoption
engagement and business readiness while also embedding sustainable
communication practices into businessasusual (BAU)
operations.

2.
Objectives

• Lead and
  implement change management strategies for the Yas Island Mobile
  App launch.
• Oversee change and communication
  efforts for the CRM Transformation
  initiative.
• Develop and execute a Guest
  Experience Communication Strategy aligned with the overall
  roadmap.
• Ensure stakeholders are engaged and
  informed through structured change and communication
  planning.
• Establish a sustainable internal
  communications framework to support alignment across business
  functions.
• Ensure consistency and alignment of
  communication content across all digital channels (CRM websites
  mobile app social and internal
  platforms).

3. Scope of
Work

3.1
Change Management
Strategy

• Conduct change
  impact assessments for each initiative.
• Develop
  a structured change management framework and
  roadmap.
• Engage with internal teams leadership
  and partners to ensure seamless adoption.
• Track
  and measure the effectiveness of change
  initiatives.
• Embed change ownership within
  business units for longterm adoption.
  

3.2 Communications
Strategy &
Execution

• Design and
  implement an internal and external communications plan for the
  mobile app launch.
• Support & coordinate
  with CXProducts/Sales CRM Digital Marketing and Brand teams to
  align communications & messaging across all customer facing
  channels.
• Develop and govern a centralized
  communications calendar to streamline messaging across departments
  and reduce duplication.
• Develop communication
  toolkits FAQs and training materials.
• Manage
  stakeholder engagement plans and feedback loops.
  

3.3 Stakeholder
Management &
Training

• Collaborate
  with internal teams marketing IT and leadership to ensure
  alignment.
• Facilitate workshops and training
  sessions for internal teams and
  partners.
• Support leadership in preparing
  communications and briefings.
• Define and
  maintain BAU content governance practices for all digital
  channels.
• Establish clear roles
  responsibilities and escalation paths for communication approvals
  and updates post launch.
• Drive cross functional
  collaboration to support campaign planning prioritization and
  execution.

4. Contract
Duration

This contract will last
for 12 months with the possibility of an extension based on project
requirements and performance.

5.
Deliverables

• Comprehensive
  Change and Communications Strategy
• Change
  Impact Assessments and Stakeholder Engagement
  Plans
• Internal and External Communication
  Toolkits
• Communications Alignment and BAU
  Process Documentation
• Content Governance
  Framework across Digital Channels
• Training and
  Adoption Framework for Employees and
  Partners
• Progress and Performance
  Reports

6.
Qualifications

• Minimum
  10 years of experience in Change Management Communications or
  related roles.
• Proven track record of managing
  largescale change initiatives and product
  launches.
• Strong stakeholder engagement project
  management and communication skills.
• Experience
  building and sustaining crossfunctional communications
  programs.
• Familiarity with customer experience
  and digital product adoption best
  practices.

Key Skills

Project Management Methodology,Project /
Program Management,Program Management,Management
Experience,Microsoft Powerpoint,Project Management,Microsoft
Project,Budgeting,DoD Experience,Leadership Experience,Supervising
Experience,Contracts
Employment Type
: Full Time
Experience:
years
Vacancy: 1