Certified Technician

iSTYLE UAE; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the UAE is seeking a Certified Technician responsible for the repair and maintenance of Apple products. The role entails managing repairs, assisting customers with technical issues, and maintaining inventory. Candidates with strong technical knowledge and exceptional customer service skills are encouraged to apply.

Qualifications

• Experience with Apple product diagnosis and repair.
• Strong customer service and communication skills.
• Ability to manage high-volume retail accounts.

Responsibilities

• Diagnose, repair, and maintain Apple products.
• Manage spare parts and inventory effectively.
• Provide technical support and customer service.

Skills

Technical Support

Customer Service

Inventory Management

Education

Certification in Apple Products

Job description

Job Scope

The Certified Technician is accountable for the diagnosis, repair, and maintenance of Apple products while managing spare parts, supporting new releases, assisting customers, and ensuring accurate documentation.

Job Scope

The Certified Technician is accountable for the diagnosis, repair, and maintenance of Apple products while managing spare parts, supporting new releases, assisting customers, and ensuring accurate documentation.

Main Duties And Responsibilities

• Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers needs;
• Provide practical advice and technical support and ensure that customers get quick solutions to technical problems in accordance with Apple's system and guidelines;
• Efficiently manage assigned repair jobs and preparation of refurbished iPhones and other Apple products, keeping worksheets up-to-date and notifying customers of job progress;
• Evaluate system configuration and software updates so that hardware resources can be used effectively;
• Understand and capture all required information from customers and create the respective forms with accurate data;
• Accept units for walk-in customer service, including retailers, and update the database accordingly;
• Manage high-volume retailer accounts or multiple small-volume retailer accounts;
• Manage Apple spare parts and inventory while testing, sorting, and organizing recalled parts and devices;
• Handle payment transactions and related reports accordingly;
• Receive incoming calls from customers, DHL and others and respond to inquiries quickly and professionally;
• Maintain a clean and organized workstation and center;
• Support the launch of new applications, services and tools;
• Submit periodic reports to management;
• Stay up-to-date with all Apple troubleshooting articles, operating procedures, and service news.
  
  
  

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