Certified Technician

iSTYLE UAE; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading technology service provider in Dubai is seeking a Certified Technician to diagnose and repair Apple products. The role involves customer interaction, technical support, and efficient management of repair tasks. Candidates should have at least a High School Diploma and relevant technical experience.

Qualifications

• At least 2 years of relevant experience in technical roles.
• Ability to manage technical issues efficiently.
• Strong understanding of Apple’s procedures and guidelines.

Responsibilities

• Diagnosis, repair, and maintenance of Apple products.
• Providing practical advice and technical support to customers.
• Managing repair jobs and customer service transactions.

Skills

Technical Support

Customer Service

Sales Promotion

Education

High School Diploma

Job description

The Certified Technician is accountable for the diagnosis, repair, and maintenance of Apple products while managing spare parts, supporting new releases, assisting customers, and ensuring accurate documentation.

Main Duties And Responsibilities

• Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers needs;
• Provide practical advice and technical support and ensure that customers get quick solutions to technical problems in accordance with Apple's system and guidelines;
• Efficiently manage assigned repair jobs and preparation of refurbished iPhones and other Apple products, keeping worksheets up-to-date and notifying customers of job progress;
• Evaluate system configuration and software updates so that hardware resources can be used effectively;
• Understand and capture all required information from customers and create the respective forms with accurate data;
• Accept units for walk-in customer service, including retailers, and update the database accordingly;
• Manage high-volume retailer accounts or multiple small-volume retailer accounts;
• Manage Apple spare parts and inventory while testing, sorting, and organizing recalled parts and devices;
• Handle payment transactions and related reports accordingly;
• Receive incoming calls from customers, DHL and others and respond to inquiries quickly and professionally;
• Maintain a clean and organized workstation and center;
• Support the launch of new applications, services and tools;
• Submit periodic reports to management;
• Stay up-to-date with all Apple troubleshooting articles, operating procedures, and service news.

Position Requirements

Education

High School Diploma

Experience

At least 2 years of relevant experience

Role Level:
Entry-Level
Work Type:
Full-Time
Country:
United Arab Emirates
City:
Dubai
Company Website:

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