Center Manager

Caliberly; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation

Leadership role in operations

Growth opportunities

Collaborative work environment

Professional development

Job summary

Caliberly in Dubai is seeking an experienced Center Manager to oversee daily operations, performance, and growth of a healthcare center. You will lead clinical and administrative teams, ensure regulatory compliance, and drive service excellence while optimizing budgets and patient outcomes.

The role requires 5–8 years in healthcare operations, strong leadership, and a focus on continuous improvement in a fast-paced clinical environment.

Qualifications

• Bachelor’s degree in healthcare management or related field.
• 5–8 years of experience in healthcare operations or center management.
• Strong understanding of healthcare regulations and patient services.
• Experience leading multidisciplinary teams.
• Financial acumen with budgeting and operational reporting.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Center Operations & Service Delivery: manage daily center operations for smooth, patient-focused service.
• Adhere to clinical, operational, and quality standards.
• Monitor patient flow, scheduling, and service turnaround times.
• Team Leadership & Workforce Management: lead and develop clinical and administrative staff.
• Ensure staffing, rosters, and performance management.
• Foster a collaborative, professional work environment.
• Patient Experience & Quality Management: maintain high patient care, safety, and satisfaction.
• Address feedback, complaints and service issues promptly.
• Drive continuous improvement initiatives to enhance patient experience.
• Financial & Business Performance: manage budgets, expenses, and revenue targets.
• Monitor billing accuracy and cost control; identify profitability opportunities.
• Identify ways to improve service utilization and efficiency.
• Compliance & Governance: ensure regulatory and internal policy compliance.
• Maintain records, reports and documentation; coordinate audits.
• Coordinate regulatory submissions and inspections.
• Stakeholder & Community Engagement: liaise with doctors, partners, vendors and providers.
• Support marketing and outreach to grow patient volumes.
• Represent the center in community engagements.

Skills

Patient-centric mindset

Operational excellence

Leadership

Multi-priority management

Integrity & accountability

Continuous improvement

Education

Bachelor's degree in Healthcare Management, Business Administration, or related field

Job description

About the Role

We are seeking an experienced and results-oriented Center Manager to oversee the day-to-day operations, performance, and growth of a healthcare center. This role is responsible for ensuring high-quality patient services, operational efficiency, regulatory compliance, and effective team management while driving service excellence and sustainable business performance.

Key Responsibilities

• Center Operations & Service Delivery
• Manage daily center operations to ensure smooth, efficient, and patient-focused service delivery.
• Ensure adherence to clinical, operational, and quality standards.
• Monitor patient flow, appointment scheduling, and service turnaround times.
• Team Leadership & Workforce Management
• Lead, motivate, and manage clinical and administrative staff.
• Ensure adequate staffing, duty rosters, and performance management.
• Foster a collaborative and professional work environment.
• Patient Experience & Quality Management
• Ensure high standards of patient care, safety, and satisfaction.
• Address patient feedback, complaints, and service issues promptly and effectively.
• Drive continuous improvement initiatives to enhance patient experience.
• Financial & Business Performance
• Manage center budgets, expenses, and revenue targets.
• Monitor financial performance, billing accuracy, and cost control.
• Identify opportunities to improve profitability and service utilization.
• Compliance & Governance
• Ensure compliance with healthcare regulations, licensing requirements, and internal policies.
• Maintain accurate records, reports, and documentation.
• Coordinate audits, inspections, and regulatory submissions.
• Stakeholder & Community Engagement
• Coordinate with doctors, partners, vendors, and external service providers.
• Support marketing and outreach initiatives to grow patient volumes.
• Represent the center in community and stakeholder engagements.

Key Competencies & Behaviours

• Patient-centric and service-oriented mindset
• Strong operational and organizational skills
• Leadership and team management capability
• Ability to manage multiple priorities in a fast-paced environment
• High level of integrity and accountability
• Continuous improvement and quality-driven approach

Qualifications & Experience

• Bachelors degree in Healthcare Management, Business Administration, or a related field.
• 5–8 years of experience in healthcare operations or center management.
• Strong understanding of healthcare regulations, clinical workflows, and patient services.
• Experience managing multidisciplinary teams.
• Financial acumen with experience in budgeting and operational reporting.
• Strong leadership, communication, and problem-solving skills.

What We Offer

• Competitive compensation and benefits
• Leadership role with operational responsibility
• Opportunity to drive service excellence and center growth
• Collaborative and patient-focused work environment
• Professional development and career growth opportunities