CBD Executive Brick and Click channel HC & Foods UAE

Unilever; Dubai; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is looking for a CBD Executive to spearhead omnichannel sales strategies in Dubai. The successful candidate will optimize product availability while driving sales through a seamless customer experience and data analytics. Ideal for someone with a business background, e-commerce experience, and strong leadership skills.

Qualifications

• 2+ years in omnichannel sales, e-commerce (FMCG preferred).
• Proficiency in e-commerce platforms (e.g., KWERY, Dunhumby).

Responsibilities

• Drive a cohesive, customer-centric ecosystem to optimize brick-and-click availability.
• Develop and implement strategies for integrating online and offline sales channels.
• Ensure consistent brand messaging and promotions across all platforms.

Skills

Leadership

Analytical skills

Problem-solving

Education

Bachelor's degree in Business, Marketing, E-Commerce

Tools

MS Power BI

Excel

PowerPoint

EPOS

Job description

CBD Executive Brick and Click channel HC & Foods UAE Unilever

Unilever is where you can bring your purpose to life through your work, creating a better business and a better world. If you are willing to lead and drive omni-channel sales with a category and customer focus to make our brands available and visible online, then this role is just for you!

Main Responsibilities:

• Drive a cohesive, customer-centric ecosystem to optimize brick-and-click availability of Unilever brands, delivering seamless shopper experiences and maximizing sales.

What You Need to Succeed:

1. Omnichannel Strategy & Execution

• Develop and implement strategies to integrate online and offline sales channels.
• Ensure consistent brand messaging and promotions across all platforms (e-commerce, retail, social media, etc.).
• Monitor market trends and competitor activities to adjust strategies accordingly.
• Ensure content management (7OA) is best in class.
• Track and analyze sales performance across all channels.
• Achieve planned month-on-month sales targets.
• Identify growth opportunities and optimize underperforming channels.
• Collaborate with offline sales and marketing teams to drive promotions and campaigns.

E-Commerce Management

• Oversee product listings, pricing, and promotions on key platforms.
• Ensure inventory synchronization across online and offline channels to prevent stockouts.
• Collaborate with digital marketing teams to enhance visibility and conversions.
• Manage end-to-end e-merchandising.
• Align promotions and inventory with offline sales strategies.
• Monitor in-store digital touchpoints (QR codes, self-checkout integrations).

Customer Experience & Data Analytics

• Ensure a seamless customer journey across all touchpoints.
• Use data analytics (Google Analytics, CRM, sales reports) to measure performance and recommend improvements.
• Address customer complaints related to omnichannel experiences.

Cross-Functional Collaboration

• Coordinate with supply chain, logistics, and IT teams for smooth operations.
• Partner with marketing for digital campaigns, loyalty programs, and influencer collaborations.
• Liaise with third-party vendors as needed.

Key Performance Indicators (KPIs):

• Sales growth across digital and online channels for key customers.
• Inventory accuracy and order fulfillment efficiency.
• E-commerce market share and conversion rates.

Experiences & Qualifications:

• Education: Bachelor's degree in Business, Marketing, E-Commerce, or related fields.
• Experience: 2+ years in omnichannel sales, e-commerce (FMCG preferred).
• Technical Skills: Proficiency in e-commerce platforms (e.g., KWERY, Dunhumby), MS Power BI, Excel, PowerPoint, EPOS.

Skills:

• Strong leadership, team management, and cross-functional collaboration skills.
• Analytical and problem-solving mindset.

Leadership Qualities:

• Results-driven and resilient, inspiring others through your achievements.
• Always seeking improved ways to perform, engaging and collaborating effectively.
• Customer-focused, humble, and data-savvy, with an eye for opportunities and issues.

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