CBD Executive Brick and Click channel

Unilever; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Unilever seeks a CBD Executive for its Customer Development team in Dubai. This role focuses on leading omnichannel sales and ensuring optimal product availability across various platforms. Candidates should have a Bachelor's degree and experience in e-commerce. Strong leadership and analytical skills are essential for success in this position.

Qualifications

• 2+ years in omnichannel sales, preferably FMCG.
• Proficiency in e-commerce platforms and strong analytical skills.

Responsibilities

• Drive omnichannel sales and optimize product availability.
• Collaborate with teams for promotions and campaigns.
• Analyze performance using data analytics tools.

Skills

Leadership

Analytical mindset

Cross-functional collaboration

Problem-solving

Education

Bachelor's degree in Business, Marketing, E-Commerce

Tools

Power BI

Excel

PowerPoint

EPOS

KWERY

Dunhumby

Job description

CBD Executive Brick and Click channel Unilever

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Category/Function Introduction

The Customer Development team is a pillar of Customer Development, mainly responsible for end-to-end planning & execution of the beauty & personal care category within the brick & click channel.

Job Purpose

Unilever is a place where you can bring your purpose to life through your work, creating a better business and a better world. If you are willing to lead and drive omni-channel sales with a category and customer focus to make our brands available and visible online, then this role is just for you!

Main Responsibilities

• Drive a cohesive, customer-centric ecosystem to optimize brick-and-click availability of Unilever brands, delivering seamless shopper experiences and maximizing sales. Customers include Carrefour, Lulu, Union COOPs, Boots, Watsons.

What You Need to Succeed

1. Omnichannel Strategy & Execution

• Develop and implement strategies to integrate online and offline sales channels.
• Ensure consistent brand messaging and promotions across all platforms (e-commerce, retail, social media, etc.).
• Monitor market trends and competitor activities to adjust strategies accordingly.
• Ensure content management is best in class.
• Track and analyze sales performance across all channels (marketplaces, D2C, retail, etc.).
• Achieve planned month-on-month sales targets.
• Identify growth opportunities and optimize underperforming channels.
• Collaborate with offline sales and marketing teams to drive promotions and campaigns.

E-Commerce & Marketplace Management

• Oversee product listings, pricing, and promotions on key platforms.
• Ensure inventory synchronization across online and offline channels to prevent stockouts.
• Collaborate with digital marketing teams to enhance visibility and conversions.
• Responsible for end-to-end e-merchandising.
• Work with offline sales teams to align promotions and inventory with digital strategies.
• Monitor in-store digital touchpoints (QR codes, self-checkout integrations).

Customer Experience & Data Analytics

• Ensure a seamless customer journey across all touchpoints.
• Use data analytics (Google Analytics, CRM, sales reports) to measure performance and recommend improvements.
• Address customer complaints related to omnichannel experiences.

Cross-Functional Collaboration

• Coordinate with supply chain, logistics, and IT teams to ensure smooth operations.
• Partner with marketing for digital campaigns, loyalty programs, and influencer collaborations.
• Liaise with third-party vendors if required.

Key Performance Indicators (KPIs)

• Sales growth across digital & online channels for key customers.
• Inventory accuracy & order fulfillment efficiency.
• E-commerce market shares & conversion rates.

Experiences & Qualifications

• Education: Bachelor's degree in Business, Marketing, E-Commerce, or related field.
• Experience: 2+ years in omnichannel sales, e-commerce (FMCG preferred).
• Technical Skills:
• Proficiency in e-commerce platforms (e.g., KWERY, Dunhumby).
• MS Office: Power BI, Excel, PowerPoint, EPOS.

Skills

• Strong leadership, team management, and cross-functional collaboration skills.
• Analytical and problem-solving mindset.

Leadership

Energized by delivering excellent results, serving as a role model through your performance and resilience. Constantly seeking better ways to do things, engaging and collaborating with others.

Focus on the consumer and their needs. Humble, observant, and data-driven, able to spot issues and opportunities for improvement.

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