CBD Country Operations Manager | UAE

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Sector: Operations and Facilities Management
Role: Manager
Contract Type: Permanent
Hours: Full Time

ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE
Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are driven by data and want to create an impact via seamless operations, then this role is just for you.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

1. Business Planning, Negotiation, and Insight:
   • Translate strategy into optimized customer business plan that maximizes turnover and profit in the customer/channel/ Business Group and drives it internally & externally.
   • Develop and drive the customer/channel relationship strategy for UAE.
   • With the Key Account Managers, translate strategy into optimized customer business plan that maximizes turnover and profit in the customer/channel and drives it internally & externally.
   • Craft and simulate strategies and scenarios to close gaps to target and/or exploit opportunity areas in collaboration with CSP/CBD team.
   • Identify potential new business opportunities and develop plans to capitalize on them.
   • Analyze market trends and competitive landscape to identify new opportunities for growth.
2. Activity Planning (Promo / Non-promo) & Execution:
   • Review the Promo plan with focus on pre-evaluation of all TTS spend to ensure that the right activity is included in the plan to maximize ROI.
   • Build insights for customer category performance and incorporate learnings to modify future promo and non-promo planning.
   • Complete customer marketing calendar build up considering seasonality, Category plans, customer themes.
   • Ensure full adherence & compliance to iOPS tools & processes (TPM) to reflect market plans and activities, streamlining spends, customer claim closure.
3. In-Store Execution:
   • Deploy Category JTBD in all relevant channels, through landing Displays/POSM/Loyalty/Events catered by Business group.

WHAT YOU WILL NEED TO SUCCEED

1. Experiences & Qualifications
   • Minimum Bachelors degree in Business Management or relevant fields. Masters is a plus.
   • Strong Sales background & exposure to channels & categories. CSP experience is an advantage.
   • Proven track record of successfully leading and managing teams.
   • Breadth of experience within channels & category roles will be preferred.
2. Skills
   • Stakeholder management: strong ability to build relationships across all levels of the organization.
   • Strong Bias for action to drive through change with multiple markets/stakeholders.
   • Strategic thinking around business Development & channel strategy building.
   • Data & Analytical capabilities to simulate financials and plans.
3. Leadership
   • You are an inclusive motivator of people. Your team delivers with real passion, growing and learning from each other whilst delivering quick wins.
   • You are responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you.

Critical SOL (Standards of Leadership) Behaviors

1. PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
2. PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
3. TALENT CATALYST: Invests in people - coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
4. PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
5. CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
6. BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

Company

Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do - every small thing counts. The personal contribution you make means you feel good about what you do and proud that you have a career with a higher purpose.

Be a force for good. Unleash your curiosity and pioneering spirit to make our business win and grow. Use your confidence to challenge the status quo for the better, while you learn, grow and make a positive impact.

Diversity & Inclusion is one of the things that we want Unilever to be famous for.

This means making sure our business is fair, attracting and retaining the very best talent and helping them unlock their full potential.

Dove, Lipton, Ben & Jerry’s, Magnum, Lynx, Knorr, Surf. Our world-famous brands are totally different – and as people, so are we. Be surrounded by individually different but like-minded people who share your values, commitment and desire to start or pursue a career across different cultures and levels of seniority where you do good things every day. Bring your real self to work, here we combine our differences to achieve greater things.

Develop into your best self. Get inspired by leaders and peers and create life-shaping experiences for yourself. Unilever offers an inspirational working environment where you will be mentored and nurtured by bright minds and purpose-led leaders. Use your skills and knowledge, and the tools we provide you to experience all that Unilever can offer across brands and around the world. You have the ability to craft a flexible – and global – career.

Our policies & flexible working

At Unilever, we have a range of market-leading, family-friendly and flexible working policies, which enable our employees to balance their day-to-day responsibilities.

These policies and practices include:

• Agile working, which gives employees the possibility to work remotely and flex their own hours, whilst ensuring business needs are met.
• Flexible working arrangements including, but not limited to, part-time and job share opportunities.
• Enhanced leave policies - all employees taking maternity or shared parental leave have up to 16 weeks’ paid leave and some eligible employees can have up to 39 weeks’ paid leave.
• Practical support including, nursery benefits and back-up care for parents and carers.
• A constant focus on wellbeing for employees, including regular health checks, mental health support and our Employee Assistance Programme.

We have a strong culture of mentoring, training and learning across the organisation, with a range of resources and initiatives available:

• Mentoring and coaching
• Leadership and general business skills training, including unconscious bias
• Learning for all, via access to internal and external resources
• Workshops which support personal and team development.

Our ambition: unlocking talent through disability inclusion

The World Health Organization estimates that there are one billion people in the world currently living with a disability. That’s about 15% of the global population, or 1 in 7 of us. And the statistics suggest that people living with disabilities are among the most marginalised populations in the world in terms of employment and educational opportunity.

Removing the barriers facing people living with disability is a priority for our business. It isn’t just the right thing to do – we believe that creating equality of opportunity will unlock a huge pool of talent.

In 2018, we set ourselves global commitments to achieve by 2025:

• to be the number one employer of choice for people with disabilities, and
• to increase the number of employees with disabilities to 5% of our total workforce.

These are ambitious targets. They involve transforming the way we recruit and train our people. And they mean adapting both the way we work and our workplaces, so that we can support people with disabilities to reach their full potential.

"We cannot be an inclusive organisation unless we ensure that we have created the conditions and the culture for people with a disability to thrive."

We are keen to find out about your talent, and offer the support you need.

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