Casual Body Beauty Therapist

Minor International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player seeks a dedicated Spa Service Coordinator to enhance guest experiences and ensure seamless operations. This role involves welcoming guests, managing reservations, and providing exceptional service in a luxury spa environment. The ideal candidate will possess strong communication skills and a passion for service excellence. Join a dynamic team where your contributions will make a significant impact on guest satisfaction and operational success. If you're ready to take your career to the next level in a vibrant setting, this opportunity is perfect for you.

Qualifications

• At least 1 year of experience in a similar role.
• Luxury hotel experience is essential.

Responsibilities

• Provide courteous service and welcome guests to the Spa.
• Schedule reservations and ensure guest satisfaction at all times.

Skills

Excellent communication skills

Team player

Customer service

Proactive problem-solving

Education

High School diploma

Tools

Spa Booker

Job description

Responsibilities:

• To report for duty punctually wearing the correct uniform and nametag and follow good hygiene habits at all times. Make up is a requirement for female therapists & hair up as per the standard.
• To provide courteous and professional service at all times.
• Welcome Guests, greet Guests and Members, explain and upsell the facilities products and services available. Be proactive and ascertain individual needs. Give tours of the Spa as required.
• Answers all telephone communication within three rings while observing standards etiquette and professionalism at all times.
• Schedule reservations of Spa and salon services and coordinate team members' schedules to ensure prompt service.
• Ensure Guest / Member satisfaction at all times by ensuring that safety and service is always the Spa's first priority.
• Assist with administration duties: filing, product supply inventory, updating Guests' profiles and other required tasks to support management and operations.
• Provide accurate information about facilities in person and via telephone.
• Report all problems or complaints related to the Spa. Communicate via logbook, daily briefings, and staff meetings depending upon urgency.
• Liaise with all related departments such as confirming reservations, processing engineering requests, and maintaining cleanliness. Record in the appropriate logbook any guest requests, complaints, or engineering requests.
• Understand all current activities and promotions within the Anantara Spa and the Hotel.
• Maintain daily operations including opening, operating, and closing procedures. Consistently fill in the reception and reservation checklists.
• Participate in any scheduled training programs and attend the internal Spa meetings.
• Control entry into all areas by restricting all unauthorized individuals.
• Collect money or other suitable payment from guests for all services and products rendered.
• Operate Spa's operating system (Spa Booker).
• Perform clerical duties.
• Maintain office files and records.

Qualifications:

• High School diploma
• Previous experience in the same position for at least 1 year.
• Luxury hotel experience is a must.
• Passion for excellent service.
• Excellent team player and great communication skills.

Additional Information:

Relocate to remote area.

Remote Work:

No

Employment Type:

Fulltime