Carrier Manager, SEND OPS, SEND

Q Tech General Trading LLC - G23; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai seeks a Carrier Manager for overseeing operational processes and collaboration with carriers and stakeholders. The ideal candidate has a Bachelor's degree and strong skills in SQL and Excel. Responsibilities include managing queries, reporting, and implementing data solutions. Candidates should be organized and communicative, ready to enhance cross-border logistics operations.

Qualifications

• Bachelor's degree required.
• Advanced skills in Microsoft Excel expected.
• Experience with analytical platforms needed.

Responsibilities

• Manage daily queries from carriers and stakeholders.
• Prepare KPI reports and analyze carrier performances.
• Document and measure standard workflows.
• Implement data visualization tools.

Skills

SQL queries

Advanced Excel

Data analysis

Reporting

Communication

Education

Bachelor's degree in management, business administration, economics, engineering, or marketing

Tools

Tableau

Job description

Carrier Manager, SEND OPS is the Subject Matter Expert for their region, responsible for planning, execution, and delivery of operations projects. You will work closely with the Global Sales team. You are the go-to person for customs and regulatory affairs, operations routing and scheduling, and carrier relationships. You are responsible for defining and setting up the operational processes and SOPs with carriers and internal Amazon stakeholders such as SPS, FC, and Finance. You will provide inputs to procurement and product teams for RFQs and BRDs, enable carrier onboarding, and handle customs, compliance, and other processes at origin and destination.

Key job responsibilities

• Manage daily queries and requests from Carriers and Internal Stakeholders leveraging internal tools and resources based on standard operating procedures set by the overseas marketplaces. Escalate to Amazon internal stakeholders as necessary.
• Prepare weekly/monthly reports on Carrier-related KPI metrics, analyze, identify outliers, and engage with carriers to determine causes. Communicate trends, potential issues, and solutions clearly to stakeholders.
• Provide volume forecasts to carriers during peak seasons and as systems become available in weekly/monthly cadences.
• Document and measure standard work within the country and across trading lanes to improve reliability, predictability, and performance measurement.
• Translate basic business problem statements into analysis requirements; influence and implement specified analytical approaches.
• Write SQL queries, create efficient outputs, and pull internal & external data using standard query syntax; periodically explore advanced query optimization methods.
• Cross-check pulled data against other sources to verify accuracy, and drive actionable recommendations that impact processes or teams.
• Implement and deploy data visualization or communication tools (e.g., dashboards, reports, metrics flashes).

About the team

Amazon SEND is a Seller Central integrated Cross-Border Partner Carrier solution that enables global selling (GS) Sellers to book, ship, and track shipments from origin country to Amazon FCs in the destination country. SEND’s vision is to accelerate Amazon’s FBA flywheel by providing easy access to integrated, competitively priced cross-border logistics solutions for all selling partners worldwide. The SEND Operations Team manages shipment movement from start to finish through third-party carriers, on behalf of our customers.

BASIC QUALIFICATIONS

• Bachelor's degree in management, business administration, economics, engineering, or marketing
• Advanced skills in Microsoft Office, especially Excel, and familiarity with analytical platforms
• Experience in developing requirements and business metrics for reporting; familiarity with data visualization tools like Tableau
• Strong verbal and written communication skills, with the ability to collaborate effectively with multiple teams and external organizations
• Excellent organizational skills including prioritization, scheduling, time management, and meeting deadlines

PREFERRED QUALIFICATIONS

• Knowledge of Small Parcel, Ocean freight, or Freight Forwarding industry; Mandarin language skills are a plus
• Experience in process building, project management, and scheduling
• Experience in data mining, data management, reporting, and SQL query formulation

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