Cargo Operations Agent

The Emirates Group; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading company in the aviation sector seeks a Cargo Operations Agent in Dubai. The role involves overseeing cargo processing and adherence to safety protocols while ensuring efficient service delivery. Candidates should possess relevant experience in logistics and strong leadership skills to excel in this challenging environment.

Qualifications

• 2 years of experience in a cargo/logistics environment.
• High level of knowledge in Good Distribution Practices (GDP).
• Ability to use computer applications; knowledge of SkyChain is an advantage.

Responsibilities

• Supervise cargo handling and processing activities.
• Ensure compliance with safety and security standards.
• Liaise with authorities for timely cargo movement.

Skills

Cargo handling

Safety compliance

Team leadership

Attention to detail

Customer service

Education

Experience in cargo/logistics environment (2 years)

Knowledge of aircraft handling procedures

Fluency in English

Basic cargo and dangerous goods certification

Airport driving license

Job description

As a Cargo Operations Agent, you will be responsible for the efficient and quality handling and/or processing of all cargo, courier and mail within an assigned area of cargo warehouse/airside operations to achieve service delivery and efficiency targets whilst ensuring safety and security compliance.

In this role, you will;

Direct a team through the handling and/or processing of cargo, courier and mail activities in accordance with safety, quality and efficiency standards. Provide safety awareness briefings to assigned team so that work is carried out safely.

Inspect, verify and count goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant standards and update information in Skychain with shipment details to enable customers to track the status of their shipment.

Liaise with government authorities such as customs, health or police to ensure the timely movement of all cargo, courier and mail.

Ensure at all times that the handling of shipments of dangerous goods fully comply with the current edition of the IATA Dangerous Goods Regulations and that the handling of time and temperature sensitive/pharmaceutical shipments demonstrates compliance to the EU GDP requirements.

Perform the process of acceptance, delivery, build-up and breakdown, monitoring of ULD/AWB JNG and QRT on airside, with the required connection window.

Plan the loading of cargo product into ULDs/bulk on the assigned aircraft in accordance with given priorities and the volume and payload available to achieve the optimum utilisation of capacity.

Advise and validate any deviations from planned cargo uplift requirements so that amendments can be implemented to minimise the impact of deviations on service standards and revenue generation.

Inspect ULD's and ancillary cargo equipment reporting deficiencies for defect rectification in order to maintain safety standards, prolong equipment life and reduce replacement costs. Check for and monitor cargo irregularities and discrepancies (damage, loss, etc), initiate preventive/corrective actions to minimise costs rising from claims.

Monitor the offloading/unloading of cargo from/onto arriving/departing flights, checking for irregularities and/or deviations from standard policies and procedures and advising as necessary.

Monitor the delivery times of cargo from the ramp to the warehouse and subsequent processing to assure quality standards in respect of customer service detailing deviations in order to maintain and enhance product quality.

As a Cargo Operations Agent, you will be responsible for the efficient and quality handling and/or processing of all cargo, courier and mail within an assigned area of cargo warehouse/airside operations to achieve service delivery and efficiency targets whilst ensuring safety and security compliance.

In this role, you will;

Direct a team through the handling and/or processing of cargo, courier and mail activities in accordance with safety, quality and efficiency standards. Provide safety awareness briefings to assigned team so that work is carried out safely.

Inspect, verify and count goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant standards and update information in Skychain with shipment details to enable customers to track the status of their shipment.

Liaise with government authorities such as customs, health or police to ensure the timely movement of all cargo, courier and mail.

Ensure at all times that the handling of shipments of dangerous goods fully comply with the current edition of the IATA Dangerous Goods Regulations and that the handling of time and temperature sensitive/pharmaceutical shipments demonstrates compliance to the EU GDP requirements.

Perform the process of acceptance, delivery, build-up and breakdown, monitoring of ULD/AWB JNG and QRT on airside, with the required connection window.

Plan the loading of cargo product into ULDs/bulk on the assigned aircraft in accordance with given priorities and the volume and payload available to achieve the optimum utilisation of capacity.

Advise and validate any deviations from planned cargo uplift requirements so that amendments can be implemented to minimise the impact of deviations on service standards and revenue generation.

Inspect ULD's and ancillary cargo equipment reporting deficiencies for defect rectification in order to maintain safety standards, prolong equipment life and reduce replacement costs. Check for and monitor cargo irregularities and discrepancies (damage, loss, etc), initiate preventive/corrective actions to minimise costs rising from claims.

Monitor the offloading/unloading of cargo from/onto arriving/departing flights, checking for irregularities and/or deviations from standard policies and procedures and advising as necessary.

Monitor the delivery times of cargo from the ramp to the warehouse and subsequent processing to assure quality standards in respect of customer service detailing deviations in order to maintain and enhance product quality.

Qualification

To be considered for this role, you must meet the below.

2 years experience in a cargo/logistics environment

Demonstrable knowledge of aircraft handling, ramp handling, cargo terminal handling procedures

High level of knowledge and demonstrable competence in Good Distribution Proactive (GDP) acquired through training and experience

Fluent in written and spoken English

Ability to use computer applications with previous knowledge of SkyChain an advantage

Ability to successful complete basic cargo and dangerous goods- Cat 8

Airport driving license beneficial

At Emirates Group, we re committed to providing our employees with opportunities to grow and develop their careers. If you re looking for a challenging and rewarding opportunity, apply today and join our team!

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• Dubai South Business Park - United Arab Emirates (UAE)