Cargo Customer Services Supervisor Dnata

dnata; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Join a leading air services provider in Dubai as part of our growing team in Air Cargo Operations. The role involves planning, supervising staff, ensuring compliance with procedures, and building customer relationships. Candidates should have experience in logistics, particularly in air cargo, and excellent communication skills. Enjoy a tax-free salary and various travel benefits while working in a vibrant environment.

Benefits

Attractive tax-free salary

Travel benefits

Discounts on flights and hotels

Qualifications

• 4 to 6 years of experience in Air Cargo Operations.
• Proficient knowledge of IATA rules and procedures.
• Knowledge of import and export regulations.

Responsibilities

• Plans staffing and prepares rosters for optimal resource utilization.
• Organizes and supervises a small team for compliance and efficiency.
• Ensures safety and quality compliance, monitors daily operations.

Skills

Communication

Negotiation

Data collection and analysis

Professional writing

Safety awareness

Education

High School diploma

Tools

Proficient IT and computer literacy

Job description

Job Purpose

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel, and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

Responsibilities

1. Deploy: Plans staff and prepares rosters to ensure appropriate resources are in place to accommodate the workload, training, and leave requirements, ensuring optimum resource utilization.
2. Lead: Organizes and supervises the work of a small team to ensure efficiency and compliance with procedures. Regularly updates staff on system changes such as new destinations, tariffs, fuel surcharges, embargoes, and restrictions.
3. Execute: Ensures compliance with safety, quality, and environmental policies. Provides support and direction for safety, implements departmental policies, and monitors day-to-day operations. Identifies opportunities for continuous improvement, cost reduction, and productivity enhancement. Builds and maintains customer relationships, analyzes market and product issues, reviews rates, updates systems accurately, and ensures timely responses to customer inquiries and complaints. Conducts weekly meetings with the support team to address issues and maintain quality standards.

Qualifications

• Experience in Logistics/Cargo, specifically Air Cargo
• High School diploma (12 years of schooling)
• 4 to 6 years of experience in Air Cargo Operations
• Proficient knowledge of IATA rules, regulations, and procedures
• Knowledge of import and export rules and regulations
• Strong data collection and analysis skills
• Proficient IT and computer literacy skills
• Excellent English language skills
• Strong communication, negotiation, professional writing, and safety awareness skills

Additional Information

We are a growing company with a presence in over 80 countries, offering expertise in ground handling, cargo, travel, and flight catering. Join our team of over 40,000 people and be part of our success story. Apply at dnata.com/careers.

Salary & Benefits

Enjoy an attractive tax-free salary, travel benefits, discounts on flights and hotels, and more by joining us in Dubai. Learn more about our employee benefits and living in Dubai on our website.