Care Coordinator

SupportFinity™; United Arab Emirates; On-site; AED 110,000 - 147,000; Full time

Job summary

A healthcare service provider in the United Arab Emirates is seeking a patient coordinator. The role involves assisting patients, managing medical records, and ensuring efficient communication between patients and healthcare staff. Ideal candidates will have 1-2 years of experience in customer service within the healthcare industry and relevant qualifications. This position promotes a customer-focused philosophy and liaison within the healthcare facility.

Qualifications

• 1-2 years' experience in customer service in healthcare industry.
• Experience in a large healthcare facility or IVF facility is desirable.

Responsibilities

• Ensure all patient requests are recorded and tracked efficiently.
• Maintain proper filing system for confidential data.
• Assist with patient visits, finance, and appointments.
• Coordinate prescription requests and assist with payments.
• Facilitate communication between patients and clinical staff.
• Promote a customer-focused philosophy in dealing with stakeholders.

Skills

Customer service

Communication

Data management

Education

Diploma or Bachelor in relevant field (Medical Course background)

Job description

Responsibilities

• Ensuring all patients’ requests and concerns are recorded and tracked by using department/section’s database system in an efficient manner
• Maintaining proper filling system for all confidential data
• Assist and participate with patients’ visits, finance, appointments and coordination of medical care
• Providing patients’ with copies of medical reports/films as requested
• Coordinate prescription requests and assisting patients in settling their payment
• Coordinating with relevant outpatient department/section to make follow up appointments
• Under the supervision of Health center Manager, coordinating with doctors, nurses and registration department/section to ensure the delivery of service as well as proper documentation of the visits
• Explaining facility policies and procedures for patients, families and visitors
• Encouraging patient, families and visitors to provide their feedback through the facility surveys
• Collecting data and information about patient care concerns, needs and problems by bringing it to the officers for recommendations and actions
• Meeting and greeting patients visiting the facility
• Making rounds in person as needed and ensuring that patients are comfortable in their stay and that their needs are being met in coordination with the Patient officer
• Liaising closely with the facility staff to build and maintain good relationships
• Facilitating communication between patients, facility physicians and other clinical staff as needed
• Following through, in a timely manner, on all action steps requested by the Health Center Manager
• Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders
• Maintaining positive and effective working relationships within the department/section and with other departments/sections within the facility
• Performing any other duties as may be assigned relevant to the basic responsibilities of the role

Qualifications

• Qualifications Required: Diploma or Bachelor in relevant field (Medical Course background)
• Experience Required: 1 - 2 years' experience in customer service in healthcare industry
• Desired: Experience in a large Healthcare facility or IVF Facility