Care Coordinator

Abu Dhabi Health Services Company- SEHA - شركة أبوظبي للخدمات الصحية - صحة; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare provider in the UAE is seeking an entry-level role focused on patient care management. Responsibilities include recording patient requests, assisting with appointments, and coordinating with medical staff to ensure quality service delivery. Candidates should hold a diploma or bachelor's degree and have 1-2 years of customer service experience in the healthcare sector. Preferred experience in large healthcare facilities or IVF clinics.

Qualifications

• 1-2 years of experience in customer service within the healthcare industry.
• Experience in a large healthcare or IVF facility is preferred.

Responsibilities

• Record and track patients’ requests and concerns efficiently.
• Assist in patient visits and manage finance and appointments.
• Coordinate prescription requests and assist with payment settlements.

Skills

Customer service

Communication

Patient care

Education

Diploma or Bachelor’s degree in a relevant field

Job description

Job Description

• Ensure all patients’ requests and concerns are recorded and tracked efficiently using the department/section’s database system.
• Maintain proper filing systems for all confidential data.
• Assist and participate in patient visits, manage finance, appointments, and coordinate medical care.
• Provide patients with copies of medical reports/films upon request.
• Coordinate prescription requests and assist patients with payment settlements.
• Coordinate with relevant outpatient departments/sections to schedule follow-up appointments.
• Under the supervision of the Health Center Manager, collaborate with doctors, nurses, and the registration department to ensure service delivery and proper documentation of visits.
• Explain facility policies and procedures to patients, families, and visitors.
• Encourage feedback from patients, families, and visitors through facility surveys.
• Collect data on patient care concerns, needs, and problems, and report them for action and recommendations.
• Greet and meet patients visiting the facility.
• Make rounds as needed to ensure patient comfort and needs are met in coordination with the Patient Officer.
• Liaise with facility staff to build and maintain good relationships.
• Facilitate communication between patients and clinical staff, including physicians and nurses.
• Follow up promptly on action steps requested by the Health Center Manager.
• Act as a brand ambassador for the facility, promoting a customer-focused approach.
• Maintain positive working relationships within and across departments.
• Perform any other duties relevant to the role as assigned.

Qualifications

• Diploma or Bachelor’s degree in a relevant field (Medical background preferred).
• 1-2 years of experience in customer service within the healthcare industry.
• Desired: Experience in a large healthcare or IVF facility.

Job Details

• Role Level: Entry-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Dubai
• Company Website: https://www.seha.ae/
• Job Function: Others
• Sector: Hospitals and Healthcare

About The Company

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