Captain Waitress

Job Description

MAIN DUTIES AND RESPONSIBILITIES:
1. To provide a courteous, professional, efficient, and flexible service at all times following Rixos Standards of Performance.
2. To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.
3. To carry out any other reasonable duties and responsibilities as assigned.
4. To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager.
5. To perform opening and closing procedures established for the place of work as assigned.
6. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up-sell alternatives.
7. To provide a high standard of quality and efficient/friendly service as per Standard Operational Procedures.
8. To ensure that the place of work and surrounding area is kept clean and organized at all times.
9. To handle guest enquiries in a courteous and efficient manner.
10. To establish a rapport with guests maintaining good customer relationships.
11. To monitor operating supplies and reduce spoilage and wastage.
12. To report guest complaints or problems to Managers if no immediate solution can be found and assure follow-up with guests.
13. To assist in carrying out monthly, quarterly, bi-yearly, and yearly inventory of operating equipment.
14. To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
15. To provide friendly, courteous, and professional service at all times.
16. To maintain good working relationships with colleagues and all other departments.
17. To read and understand the hotel's Employee Handbook and to adhere to the hotel's rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health, and Safety.
18. To comply with local legislation as required.
19. To respond to any changes in the department as dictated by the needs of the hotel.
20. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
21. To attend training and meetings as and when required.

Qualifications:
Diploma or degree in vocational hospitality, fresher or 1 year experience in a 4-5 star hotel.

Additional Information:

1. Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
2. Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
3. Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
4. Health and Wellness Benefits: Comprehensive health insurance coverage.
5. Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
6. Work-Life Balance: Policies and practices that promote a healthy work-life balance including flexible scheduling where possible.
7. Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
8. Social Events and Activities: Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
9. Transportation Services: Transportation services.
10. Employee Wellness Programs: Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work: No

Employment Type: Full-time