Captain Waiter (Arabic Speaker) – All Day Dining

Accor; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Fairmont Bab Al Bahr in Abu Dhabi is seeking a Captain Waiter (Arabic Speaker) to lead a designated service station in our All Day Dining restaurant, delivering exceptional dining experiences with luxury hospitality standards. The role requires fluent Arabic and English, strong leadership, guest relations excellence, and prior upscale hotel dining experience.

You will supervise Waiters and Hostesses, coordinate with kitchen and service staff, and contribute to guest satisfaction and revenue

Qualifications

• Fluent in Arabic and English for interactions with guests and colleagues.
• Strong leadership and supervisory capabilities in a luxury dining setting.
• Excellent guest service orientation and problem-solving abilities.
• Professional grooming and presentation standards are required.
• Ability to work under pressure in a fast-paced luxury hotel environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome and engage guests in a warm, professional manner.
• Ensure attentive, courteous, and efficient service throughout the dining experience.
• Maintain knowledge of menus, daily specials, and beverage offerings.
• Anticipate guest needs and provide tailored recommendations.
• Coordinate service activities and oversee a designated station.
• Ensure smooth communication between guests, service staff, kitchen, and management.
• Monitor table turnover and dining flow to maximize guest satisfaction.
• Ensure proper table setup according to luxury standards.
• Verify accurate food and beverage service and timely delivery.
• Train new colleagues on service standards and menu knowledge.
• Monitor staff performance and provide constructive feedback.
• Promote teamwork and a positive working environment.
• Ensure compliance with hygiene and food safety procedures.
• Conduct regular checks of dining areas for cleanliness and presentation.
• Address guest feedback and implement luxury service initiatives.
• Promote menu specials and beverage pairings; upsell where appropriate.

Skills

Arabic fluency

English fluency

Leadership

Guest relations

Communication

Team supervision

Upselling

Training

Tools

POS systems

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of the iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

The Captain Waiter (Arabic Speaker) is responsible for delivering exceptional dining experiences by supervising a designated station within the All Day Dining restaurant, ensuring efficient service operations, and maintaining the highest standards of luxury hospitality. The role requires fluency in Arabic and English, strong leadership abilities, excellent guest relations skills, and prior experience in an upscale hotel dining environment.

• Welcome and engage guests in a warm, professional, and personalized manner.
• Ensure all guests receive attentive, courteous, and efficient service throughout their dining experience.
• Maintain comprehensive knowledge of menus, daily specials, promotions, and beverage offerings.
• Anticipate guest needs and provide tailored recommendations.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee a designated service section and coordinate service activities within the assigned area.
• Ensure smooth communication between guests, service staff, kitchen, and management.
• Monitor table turnover and dining flow to maximize guest satisfaction and operational efficiency.
• Ensure proper table setup in accordance with luxury hotel standards.
• Verify that food and beverages are served accurately, promptly, and according to established service procedures.
• Guide, support, and coordinate the activities of Waiters, Commis Waiters, and Hostesses.
• Assist supervisors and managers in daily restaurant operations.
• Train new colleagues on service standards, menu knowledge, and guest interaction.
• Monitor staff performance and provide constructive feedback to maintain service excellence.
• Promote teamwork and maintain a positive working environment.
• Ensure compliance with hotel service standards, hygiene regulations, and food safety procedures.
• Conduct regular checks of dining areas to ensure cleanliness and presentation.
• Monitor guest feedback and proactively address service concerns.
• Assist in implementing luxury brand service initiatives and guest engagement programs.
• Promote menu specials, seasonal offerings, and beverage pairings.
• Upsell food and beverage items to maximize revenue opportunities.
• Support the achievement of outlet revenue and guest satisfaction targets.
• Assist with promotional events, themed evenings, and special dining experiences.
• Assist with opening and closing procedures.
• Ensure accurate processing of guest checks and billing transactions.
• Maintain knowledge of POS systems and restaurant operating procedures.
• Prepare shift reports and communicate operational updates to management.

Additional Information

• Fluent in Arabic and English (spoken and written).
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal abilities.
• Exceptional guest service orientation.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Professional grooming and presentation standards.
• Strong organizational and multitasking capabilities.