Captain Waiter

Job Responsibilities

• Report to work on scheduled time, wearing the proper uniform and nametag at all times.
• Maintain a clean and safe work environment.
• Inform guests about all other hotel services and promotions upon request.
• Maintain good working relationships with all fellow colleagues.
• Keep an up-to-date knowledge of the menu, beverage list, and wine list.
• Maintain telephone etiquette at all times.
• Take guest orders accurately and honor all special requests.
• Process pre-ordered meals.
• Upsell orders.
• Provide appropriate preparation and delivery times.
• Enter guest orders in Micros POS.
• Communicate all incoming orders to servers properly.
• Keep track of all incoming and outgoing orders on floor sheets.
• Maintain an accurate balance of your bank.
• Close checks accordingly upon return of servers.
• Perform courtesy call backs.
• Process amenities.
• Handle guest inquiries and complaints.
• Inform RC staff of guest check-outs.
• Assist RC with checks.
• Pay out tips and gratuities.
• Drop cash payments.
• Assist with tray and table setups if necessary.
• Assist with side work if necessary.

Desired Candidate Profile

• Minimum of 1-3 years’ experience in a restaurant.
• Experience in the GCC and/or Middle East Region is a plus.
• Excellent communication skills, both written and verbal required.
• Commitment to exceeding guest expectations.