Captain

Pullman Hotels & Resorts; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

Join a leading hospitality brand and provide exceptional guest service in a dynamic F&B environment. In this role, you'll oversee functions and lead a team while ensuring operational excellence and a commitment to sustainability. Ideal for an individual with strong communication skills and a passion for guest service.

Qualifications

• Good command of English and strong communication skills.
• Must be computer literate.
• Requires physical capabilities for tasks such as walking and standing.

Responsibilities

• Provides excellent guest service in F&B functions and meetings.
• Leads a team of servers and ensures productivity.
• Participates in maintaining a safe work environment.

Skills

Customer Service

Communication Skills

Team Leadership

Job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Provides excellent guest service in both F&B functions and meeting events
• Sets up and tears down F&B functions as well as meeting events as required
• Helps maintain a clean and organized workplace
• Assists the Outlet Manager with preparing for and executing functions
• Leads a team of Servers for assigned functions
• Coordinates, organizes and helps to give proper assistance to servers
• Maximizes productivity and efficiency of service staff
• Ensures that all aspects of the dining room/banquet facilities are ready
• Assigns tasks and performs opening and closing duties
• Actively participates in the environmental program and department specific initiatives in working towards sustainable operations
• To be Health & Safety conscious and actively involved in maintaining a safe work environment
• Complies with Sofitel policies, procedures and code of ethics
• Performs any and all other tasks, which are assigned by management
• Upholds the highest standard of internal and external customer service at all time
• Assist with other F&B functions and tasks as required.
• Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
• Follows all policies and procedures ascertained by the hotel.
  
  

Qualifications

• Walking and standing are required during the working day.
• Good Command of English language and communication skills
• Must be computer and system literate
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity and to fulfill cleaning tasks occasionally