Captain

Rotana Hotels; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Rotana Hotels is seeking a dynamic Food & Beverage Captain to provide professional, guest-focused service and lead the service team to ensure a memorable dining experience. You will acquire in-depth knowledge of the outlet menu and assist guests with recommendations.

You will supervise service staff, coordinate duties, and ensure smooth operation of the outlet while maintaining stock control, minimizing wastage, and training colleagues to perform at peak standards.

Qualifications

• Demonstrated ability to deliver professional and customer-focused service.
• Experience in supervising a service team and coordinating duties.
• Strong knowledge of beverage/menu offerings for advising guests.

Responsibilities

• Perform tasks to service food & beverage to hotel standards.
• Acquire in-depth knowledge of the outlet's menu to assist guests.
• Attend to guest complaints and queries satisfactorily.
• Ensure the Outlet is prepared and running smoothly for service.
• Direct and supervise the service team to meet standards.
• Ensure colleagues are trained to perform duties effectively.
• Organize, plan and control supplies; maintain stock records.
• Minimize wastage, breakage and spoilage.
• Utilize upselling techniques to exceed guest expectations and boost revenue.

Skills

Customer service

Leadership

Training & mentoring

Upselling

Job description

We are currently looking for dynamic, and self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue