Calypso Technical Support Specialist

Dicetek LLC; Sharjah; On-site; AED 180,000 - 240,000; Full time

Job summary

Dicetek LLC is seeking a senior Business Analyst specialized in Calypso implementations for front, middle, and back-office operations. You will gather requirements, analyze processes, and support Calypso configurations to meet business needs.

You will collaborate with traders, risk, finance, and IT teams, driving UAT, defect resolution, and regulatory-compliant solutions across upgrades and migrations.

Qualifications

• Bachelor's degree in Computer Science, IT, Finance, or related field.
• CBAP, PMI-PBA, Agile, or Calypso certifications are an added advantage.

Responsibilities

• Gather, analyze, and document business requirements for Calypso implementations and enhancements.
• Act as the functional SME for Calypso across Front Office, Middle Office, and Back Office operations.
• Configure and support Calypso modules based on business requirements.
• Perform gap analysis and recommend functional solutions.
• Prepare FRD, BRD, process flows, and use cases.
• Work with development teams during design, development, and testing phases.
• Coordinate UAT and support defect resolution.
• Support production issues, incident management, and root cause analysis.
• Collaborate with traders, risk, finance, operations, and IT for seamless delivery.
• Participate in system upgrades, migrations, and new product implementations.
• Ensure regulatory and compliance requirements are incorporated into system solutions.

Skills

Calypso platform

Asset classes

Trade lifecycle

Calypso configuration

Trade processing

Business analysis

Stakeholder management

Agile/Scrum

Education

Bachelor's degree

CBAP / PMI-PBA / Calypso cert

Tools

SQL

XML/APIs

Java basics

System integration

SWIFT/FIX knowledge

Job description

Key Responsibilities

• Gather, analyze, and document business requirements related to Calypso implementations and enhancements.
• Act as the functional SME for the Calypso platform across Front Office, Middle Office, and Back Office operations.
• Configure and support Calypso modules based on business requirements.
• Perform gap analysis and recommend functional solutions.
• Prepare Functional Requirement Documents (FRD), Business Requirement Documents (BRD), process flows, and use cases.
• Work closely with development teams during design, development, and testing phases.
• Coordinate User Acceptance Testing (UAT) and support defect resolution.
• Support production issues, incident management, and root cause analysis.
• Collaborate with traders, risk, finance, operations, and IT teams to ensure seamless delivery.
• Participate in system upgrades, migrations, and new product implementations.
• Ensure regulatory and compliance requirements are incorporated into system solutions.

Required Skills

• Strong functional knowledge of the Calypso Trading Platform.
• Experience with one or more asset classes: Fixed Income, FX, Money Market, Derivatives, Equities, Securities.
• Understanding of the complete trade lifecycle: Trade Capture, Confirmation, Settlement, Accounting, Payments, Reconciliation.
• Experience in Calypso configuration and workflow setup.
• Knowledge of trade processing, pricing, valuation, and risk management.
• Strong business analysis and documentation skills.
• Excellent stakeholder management and communication skills.
• Familiarity with Agile/Scrum methodology.

Preferred Technical Knowledge

• SQL for data analysis and validation.
• XML and APIs (preferred).
• Basic knowledge of Java (preferred).
• Experience with integration between Calypso and external systems.
• Knowledge of market data interfaces and messaging (SWIFT/FIX is an advantage).

Banking & Domain Experience

• Investment Banking
• Treasury
• Capital Markets
• Corporate Banking

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field.
• CBAP, PMI-PBA, Agile, or Calypso certifications are an added advantage.

Preferred Experience

• 5–10 years of Business Analysis/Product Analysis experience.
• At least 3+ years of hands‑on experience with the Calypso platform.
• Experience in banking or financial services environments.
• Experience working on Calypso implementation, upgrade, migration, or support projects.