Call Centre Support Agent – Automotive Services

Xpress Automation; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Xpress Automation is looking for Call Centre Support Agents in Dubai to manage client support in the automotive sector. The role involves handling various customer interactions, maintaining service records, and offering assistance with outstanding communication skills. Ideal candidates will have relevant experience and a professional demeanor in a fast-paced environment.

Benefits

Competitive salary with performance-based incentives

Comprehensive training in automotive products and support

Career development opportunities

Positive, collaborative work environment

Qualifications

• 2-3 years of experience in a call centre, customer service, or automotive support role.
• Familiarity with automotive terminology and service workflows.
• Communication skills in English, Hindi; Urdu and Arabic are a plus.

Responsibilities

• Handle incoming calls, messages, and service tickets from clients.
• Update service logs and route technical issues to teams.
• Provide detailed customer records and feedback.

Skills

Strong verbal communication

Strong written communication

Multitasking

Customer service orientation

Education

Bachelor's degree or equivalent

Tools

CRM or ticketing systems like Zoho Desk, Freshdesk, Salesforce

Job description

Job Summary:

We are hiring Call Centre Support Agents to manage inbound and outbound support for our clients in the automotive sector, including Bodyshop’s, service garages, repair centres, and quick service workshops. The ideal candidate will deliver professional, solution-oriented assistance while maintaining strong relationships with service managers, Bodyshop managers, operations teams and technicians.

Key Responsibilities:

• Handle incoming calls, WhatsApp messages, emails, and service tickets from automotive repair centres, Bodyshop’s, and quick service outlets.
• Assist with support requests, update service logs, and route technical issues to the appropriate teams.
• Provide clear and accurate information on products and services, offering assistance with support activities, basic troubleshooting, and service-related follow-ups.
• Guide customers through processes through product usage, issue resolution steps, and documentation requirements.
• Create and maintain detailed customer records and call logs using CRM or helpdesk systems.
• Capture and log customer feedback during calls or chats, escalate recurring issues or suggestions, and collaborate with internal teams to enhance service delivery and product quality.
• Utilize CRM tools to track customer health metrics and flags; escalate at-risk accounts or service concerns to the Customer Support team for early intervention
• Escalate complex or unresolved issues to Customer Support Managers and/or backend engineering teams.
• Proactively follow up on open tickets to ensure customer satisfaction and service completion.
• Maintain a professional, courteous, and customer-first attitude at all times.

Preferred Candidate Profile:

• Bachelor's degree or equivalent.
• 2–3 years of experience in a call centre, customer service, or automotive dealership/service support role.
• Strong verbal and written communication skills in English and Hindi are required.
• Additional proficiency in Urdu and Arabic is a strong plus.
• Familiarity with automotive terminology, repair workflows, or service centre operations.
• Experience using CRM or ticketing systems such as Zoho Desk, Freshdesk, Salesforce, etc.
• Ability to multitask in a high-volume, fast-paced environment.
• Willingness to work in rotating shifts, including weekends or holidays, as required.

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive training in automotive products, service tools, and support processes.
• Career development opportunities within the customer support or field service teams.
• A positive, collaborative work environment focused on service excellence and continuous improvement.