Call Centre Agent (Locum)

King's College Hospital London; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

King's College Hospital London à Dubaï recherche un Call Centre Agent (Locum) pour rejoindre son équipe de services aux patients. Le poste consiste à gérer les appels entrants et sortants, à assister les patients dans la prise de rendez-vous et à garantir une communication fluide. Un fort accent sur l'expérience client et une expérience préalable en service à la clientèle, de préférence dans le secteur de la santé, sont requis.

Qualifications

• Expérience préalable dans un centre d'appels ou un rôle de service à la clientèle.
• Compétences en communication verbale et écoute excellentes.
• Capacité à rester calme sous pression.

Responsibilities

• Répondre aux appels entrants de manière professionnelle.
• Aider les patients à planifier des rendez-vous et leur fournir des informations sur les services.
• Maintenir des dossiers précis des appels et des interactions avec les patients.

Skills

Communication

Service à la clientèle

Multitâche

Tools

CRM systems

Call centre software

Job description

King s College Hospital London Dubai is seeking a professional and customer-focused Call Centre Agent (Locum) to support our patient services team. This temporary role is ideal for individuals with strong communication skills and a passion for delivering exceptional service in a healthcare setting.

About King s:

As part of the prestigious King s College Hospital London network, our Dubai facilities are committed to providing world-class healthcare with a focus on patient experience, safety, and service excellence.

Role Overview:

The Call Centre Agent will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience.

Key Responsibilities:

• Answer incoming calls promptly and professionally.
• Assist patients with appointment scheduling, service information, and follow-ups.
• Handle patient inquiries and direct calls to appropriate departments.
• Maintain accurate records of calls and patient interactions.
• Ensure confidentiality and compliance with hospital policies.
• Support peak periods and special campaigns as needed.

Requirements:

• Previous experience in a call centre or customer service role (healthcare experience preferred).
• Excellent verbal communication and listening skills.
• Proficiency in using call centre software and CRM systems.
• Ability to multitask and remain calm under pressure.
• Fluent in English; Arabic or other languages are a plus.
• Availability for flexible shifts during the locum period.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]